Patient satisfaction surveys fail to track how well USA hospitals treat people of color

Of interest:

Each day, thousands of patients get a call or letter after being discharged from U.S. hospitals. How did their stay go? How clean and quiet was the room? How often did nurses and doctors treat them with courtesy and respect?

The questions focus on what might be termed the standard customer satisfaction aspects of a medical stay, as hospitals increasingly view patients as consumers who can take their business elsewhere.

But other crucial questions are absent from these ubiquitous surveys, whose results influence how much hospitals get paid by insurers: They do not poll patients on whether they’ve experienced discrimination during their treatment, a common complaint of diverse patient populations.

Likewise, they fail to ask diverse groups of patients whether they’ve received culturally competent care.

And some researchers say that’s a major oversight.

Kevin Nguyen, a health services researcher at Brown University School of Public Health, who parsed data collected from the government-mandated national surveys in new ways, found that — underneath the surface — they spoke to racial and ethnic inequities in care.

Digging deep, Nguyen studied whether patients in one Medicaid managed-care plan from ethnic minority groups received the same care as their white peers. He examined four areas: access to needed care, access to a personal doctor, timely access to a checkup or routine care, and timely access to specialty care.

“This was pretty universal across races. So Black beneficiaries; Asian American, Native Hawaiian, and Pacific Islander beneficiaries; and Hispanic or Latino or Latinx/Latine beneficiaries reported worse experiences across the four measures,” he said.

Nguyen said that the surveys commonly used by hospitals (called Consumer Assessment of Healthcare Providers and Systems, or CAHPS) could be far more useful if they were able to go one layer deeper — for example, asking why it was more difficult to get timely care, or why they don’t have a personal doctor.

It would also be more helpful if CMS publicly posted not just the aggregate patient experience scores, but also showed how those scores varied by respondents’ race, ethnicity, and preferred language.

Such data can help discover whether a hospital or health insurance plan is meeting the needs of all versus only some patients. Nguyen did not study responses of LGBTQ+ individuals or, for example, whether people received worse care because they were obese.

Hospital surveys — and how to game them — has become big business

The health care provider surveys are required by the federal government for many health care facilities, and the hospital version of it is required for most acute care hospitals. Low scores can induce financial penalties, and hospitals reap financial rewards for improving scores or exceeding those of their peers.

The CAHPS Hospital Survey, known as HCAHPS, has been around for more than 15 years. The results are publicly reported by the Centers for Medicare & Medicaid Services to give patients a way to compare hospitals, and to give hospitals incentive to improve care and services. Patient experience is just one thing the federal government publicly measures; readmissions and deaths from conditions including heart attacks and treatable surgery complications are among the others.

Dr. Meena Seshamani, director of the Center for Medicare, said that patients in the U.S. seem to be growing more satisfied with their care:

“We have seen significant improvements in the HCAHPS scores over time,” she said in a written statement, noting, for example, that the percentage of patients nationally who said their nurses “always” communicated well rose from 74% in 2009 to 81% in 2020.

But for as long as these surveys have been around, doubts about what they really capture have persisted. Patient experience surveys have become big business, with companies marketing methods to boost scores. Researchers have questioned whetherthe emphasis on patient satisfaction — and the financial carrots and sticks tied to them — have led to better care. And they have long suspected institutions can “teach to the test” by training staff to cue patients to respond in a certain way.

National studies have found the link between patient satisfaction and health outcomes is tenuous at best. Some of the more critical research has concluded that “good ratings depend more on manipulable patient perceptions than on good medicine,” citing evidence that health professionals were motivated to respond to patients’ requests rather than prioritize what was best from a care standpoint, when they were in conflict.

Hospitals have also scripted how nurses should speak to patients to boost their satisfaction scores. For example, some were instructed to cue patients to say their room was quiet by making sure to say out loud, “I am closing the door and turning out the lights to keep the hospital quiet at night.”

A new push to survey hospitals about discrimination

About a decade ago, Robert Weech-Maldonado, a health services researcher at the University of Alabama-Birmingham, helped develop a new module to add to the HCAHPS survey “dealing with things like experiences with discrimination, issues of trust.” Specifically, it asked patients how often they’d been treated unfairly due to characteristics like race or ethnicity, the type of health plan they had (or if they lacked insurance), or how well they spoke English.

It also asked patients if they felt they could trust the provider with their medical care. The goal, he said, was for that data to be publicly reported, so patients could use it.

Some of the questions made it into an optional bit of the HCAHPS survey — including questions on how often staffers were condescending or rude, and how often patients felt the staff cared about them as a person — but CMS doesn’t track how many hospitals use them, or how they use the results. And though HCAHPS asks respondents about their race, ethnicity and language spoken at home, CMS does not post that data on its public patient website, nor does it show how patients of various identities responded compared to others.

Without wider use of explicit questions about discrimination, Dr. Jose Figueroa, an assistant professor of health policy and management at the Harvard School of Public Health, doubts HCAHPS data alone would “tell you whether or not you have a racist system” — especially given the surveys’ slumping response rates.

One exciting development, he said, lies with the emerging ability to analyze open-ended (rather than multiple-choice) responses through what’s called natural language processing, which uses artificial intelligence to analyze the sentiments people express in written or spoken statements as an addendum to the multiple-choice surveys.

One study analyzing hospital reviews on Yelp identified characteristics patients think are important but aren’t captured by HCAHPS questions — like how caring and comforting staff members were, and the billing experience. And a study out this yearin the journal Health Affairs used the method to discover that providers at one medical center were much more likely to use negative words when describing Black patients compared with their white counterparts.

“It’s simple, but if used in the right way can really help health systems and hospitals figure out whether they need to work on issues of racism within them,” said Figueroa.

Press Ganey Associates, a company that a large number of U.S. hospitals pay to administer these surveys, is also exploring this idea. Dr. Tejal Gandhi leads a projectthere that, among other things, aims to use artificial intelligence to probe patients’ comments for signs of inequities.

“It’s still pretty early days,” Gandhi said, adding, “With what’s gone on with the pandemic, and with social justice issues, and all those things over the last couple of years, there’s just been a much greater interest in this topic area.”

Direct outreach to improve cultural competence

Some hospitals, though, have taken the tried-and-true route to understanding how to better meet patients’ needs: talking to them.

Dr. Monica Federico, a pediatric pulmonologist at the University of Colorado School of Medicine and Children’s Hospital Colorado in Denver, started an asthma program at the hospital several years ago. About a fifth of its appointments proved no-shows. The team needed something more granular than patient satisfaction data to understand why.

“We identified patients who had been in the hospital for asthma, and we called them, and we asked them, you know, ‘Hey, you have an appointment in the asthma clinic coming up. Are there any barriers to you being able to come?’ And we tried to understand what those were,” said Federico.

At the time, she was one of the only Spanish-speaking providers in an area where pediatric asthma disproportionately affects Latino residents. (Patients also cited problems with transportation and inconvenient clinic hours.)

After making several changes, including extending the clinic’s hours into the evening, the no-show appointment rate nearly halved.

Patient satisfaction surveys are embedded in American health care culture and are likely here to stay. But CMS is now making tentative efforts in surveys to address the issues that were previously overlooked: As of this summer, it is testing a question for a subset of patients 65 and older that would explicitly ask if anyone from a clinic, emergency room, or doctor’s office treated them “in an unfair or insensitive way” because of characteristics including race, ethnicity, culture, or sexual orientation.

KHN (Kaiser Health News) is a national newsroom that produces in-depth journalism about health issues. It is an editorially independent operating program of KFF (Kaiser Family Foundation). KFF is an endowed nonprofit organization providing information on health issues to the nation.

Source: Patient satisfaction surveys fail to track how well hospitals treat people of color

McWhorter: Proving Racists Wrong Is Not a Trivial Pursuit

McWhorter always worth reading:

To be a “heterodox” Black thinker on race is to be often accused of claiming that racism is extinct or doesn’t matter. For example, when he reviewed my book “Woke Racism” for The Washington Post, The Nation’s Elie Mystal described it as “a pleasing bedtime story to a certain kind of white person who is always looking for a magic Black person to tell them what they want to hear.”

But I’ve never said racism is defunct. I don’t think so now, and I didn’t think so back when I was a graduate student in the late ’80s and early ’90s. One semester, I decided to try my hand at a campus College Bowl-style competition. It was a quiz contest, questioning people on facts, lore — trivia.

Potential teammates gathered in a room, mostly unknown to one another until that day. We all crowded in, and I couldn’t help noticing that within about 60 seconds, the natural mixing process led to all the guys (there weren’t any women in that particular cluster) huddling over to one side to start forming teams — and excluding me and only me.

Yes, they were all white, and I was the only Black guy there.

But I’m not especially inept socially. It was pretty clear to me that the reason I was so baldly excluded was that they had quietly assumed that a Black guy wouldn’t know enough obscure information. That a Black guy wouldn’t be a nerd.

So I went, all hurt, to the campus diversity coordinator? I left, feeling “unwelcome”? I’m afraid not.

The reason I showed up at that event is because I knew I had something to offer when it came to knowing useless facts, thank you very much. And I figured that if those guys concluded otherwise because I’m Black, then as a bonus I could make a small contribution to our civic fabric, laying down one brick in a big wall of a case by showing them that in fact, you can both be Black and know some obscure things for no particular reason. Plenty of Black people do, after all.

Almost as if scripted, the question I was first given when called upon was about old-time musical theater. As readers of this newsletter know, that’s one of my favorite subjects, and I gave the correct answer. Those white guys saw something different from what they would have expected, and you could almost see it from their reaction. Mission accomplished; life went on.

My point isn’t that this trivial episode was somehow on a par with integrating a lunch counter in the segregated South, believe me. But it’s what comes to mind, from my own experience, when I worry that our era teaches us that racism is more interesting than achievement, that calling people out is more useful than proving them wrong. Last week, I explored the idea that the supposedly progressive approach to a standardized test with a disparate pass rate is to eliminate it. Related are ideas such as that antiracism means not requiring classics majors to learn Latin or Greek, or that the very idea of remedial education or the term “remediation” might be racist.

I will never embrace that perspective. Underestimation must be countered with demonstration, not indignation. If people stereotype me, what I want to do is show them just how wrong they are, not protest that they engaged in stereotyping. An analogy: No one would be swayed by someone who, accused of, for example, infidelity, sobs “You’re mean!” and has no further answer.

Now, there are times when history has made it challenging for us to show what we are made of, unlike when I happened to know the answer to that little quiz question. But the ordinary, vital, self-loving response to such a problem is to step up and learn how to show ourselves at our best. Yep, it’s a kind of Black Tax — having to demonstrate your worth before people consider you their equal. But in response to a slight or a remark, just saying “You shouldn’t have said that” instead? It just leaves us looking weak.

Freeman Hrabowski is a Black mathematician who helped found, at the University of Maryland, Baltimore County, the Meyerhoff Scholars Program. The program has been fostering and guiding students of color through the challenges of STEM fields and preparing them for academic research since the late 1980s. Many Black and Latino students face obstacles to high achievement in STEM subjects — and the Meyerhoff program is geared toward solving that problem. Students are closely mentored, live in the same dormitory during their first year, are shunted to summer internships and are strongly encouraged to work in groups. There are over a thousand alumni of the program, most of whom are Black or Latino. According to the Meyerhoff website, program alumni hold 385 Ph.D.s, including 71 joint M.D./Ph.D.s, and 155 M.D.s or D.O.s. I recommend reading “Beating the Odds: Raising Academically Successful African American Males” and “Overcoming the Odds: Raising Academically Successful African American Young Women,” both by Hrabowski and several co-authors.

Hrabowski is, to adopt a fashionable expression, doing the work. Others, however, strike me as more interested in the obstacles than in getting past them. Chanda Prescod-Weinstein is an accomplished Black physicist at the University of New Hampshire who has argued that the exclusion of Black women in her field is linked to her notion of “white empiricism.” Namely, “white empiricism is the phenomenon through which only white people (particularly white men) are read has having a fundamental capacity for objectivity and Black people (particularly Black women) are produced as an ontological other.” Prescod-Weinstein wants us to consider that “white epistemic claims about science — which are not rooted in empirical evidence — receive more credence and attention than Black women’s epistemic claims about their own lives.”

Her argument is rather involved, and sincere from what I can see. However, at the end of the day, I doubt we gain more from its approach than Hrabowski’s.

There’s room for questioning standards, of course. Not every undergraduate needs to master ancient Greek. It was good that years ago, the College Board was prompted to remove SAT questions with verbal analogies that assumed middle-class life as the default.

But the general theme should be that Black people can meet standards that other groups are meeting. The question shouldn’t be whether the standards themselves are appropriate. There will be skepticism, from some quarters, about our capabilities. But I see no Black pride in finding that skepticism — and the prejudice it entails — more interesting than countering it with actual achievement. What we are is what we have done, not what we have said.

Shelby Steele, whose classic, “The Content of Our Character: A New Vision of Race in America,” won a 1990 National Book Critics Circle Award, captured the essence of the matter in a 1989 essay. The increased opportunity of the post-civil rights era presented “a brutal proposition” to Black Americans: “If you’re not inferior, prove it.”

Black pride means, at the end of the day, proving it.

Source: Proving Racists Wrong Is Not a Trivial Pursuit

Nakua: Tackling Islamophobia begins by rebuilding trust with the Muslim community

Not sure how “deeply planned” policies and practices that result in Islamophobia and other forms of racial or religious discrimination were, although there is clearly an anti-Islam cottage industry. And of course, compared to the earlier incidents cited, there has been a recognition and shift towards addressing right wing extremism.

One needs to be careful labelling every example of differential outcomes or treatment as automatically racist. One needs to look at the particulars and the reasoning and evidence before making that judgement. Differences signal potential racism and discrimination that need to be probed and understood:

The first anniversary of the killing of four members of the Afzaal family in London, Ont., passed with marches and vigils and a commitment to fight Islamophobia. Last winter, another grim anniversary of the Quebec City mosque massacre was commemorated in a similar manner. Both left an indelible imprint on the Muslim community across the country.

One glaring similarity in the two tragedies is the preference to identify and restrict the solutions towards Islamophobia through a narrow and ineffective focus on hate crimes. However, to truly address Islamophobia, we need to look at the deep systemic racism that exists in Canada.

Islamophobia is a complex phenomenon. It must be seen through the larger context of systemic racism such as anti-Indigenous racism, anti-Black racism and anti-migrant discrimination. Fundamentally, Islamophobia is an outcome of the racialization of Muslims as an “other” — mostly through targeting the expression of their “Muslimness.”

Islamophobia has been on the rise since 9/11. Under the “war on terror” and the anti-radicalization framework, Muslims were securitized within public, political and media discourses. These policies stigmatized Muslims and made it easy to propagate dangerous Islamophobic discourses. This normalization process rose to a crescendo around 2011 when it moved from the fringe towards the centre as its political utility became evident.

One example of systemic Islamophobia was exposed in two recent reports that examined the targeting of Muslim-led charities by the Canada Revenue Agency (CRA).

The first report, by the International Civil Liberties Monitoring Group (ICLMG), traced systemic biases in Canada’s anti-terrorism financing and anti-radicalization regimes.

The second, titled Under Layered Suspicion, examined three audit reports of six revoked charities and identified a number of systemic biases. These included casting Muslims and their lifestyles and activities as inherently foreign or in the role of the outsider.

These reports expose one of the major failures of the anti-terror policies. The concentration of counter-terrorism resources was not based on a comparative risk analysis. There had been neither a substantial assessment of other potential threats of terrorism nor an informed system-wide decision to proceed on this basis.

The staging for these audits could be traced to a 2015 hearing by the Standing Senate Committee on National Security and Defence where Lorenzo Vidino, an American legal scholar with connections to numerous anti-Muslim think tanks in the United States and Europe was a key witness. A Georgetown University report says Vindino’s research “promotes conspiracy theoriesabout the Muslim Brotherhood in Europe and the United States.” He has also openly advocated for the delegitimization of Muslim community organizations by asking for an “Al Capone law-enforcement approach” to shut them down on tax breaches. By doing this, he used a common Islamophobic allegation that mainstream Muslim organizations are influenced by foreign entities such as the Muslim Brotherhood.

Another example is the reasonable accommodation debate in the province of Quebec. The Bouchard-Taylor Commission, televised across the province, soon became a platform to normalize hate and welcomed Islamophobia to the public square. Successive governments in Quebec became obsessed with “religious symbols in the public sphere,” introducing four bills within 10 years, including Bill 21. Two hundred and fifty academics co-signed an open letter in Montreal’s Le Devoir newspaper calling that law discriminatory.

The Canadian Civil Liberties Association is challenging Bill 21 in court because in its assessment the legislation unfairly targets people who express their faith through what they wear. Even Charles Taylor, co-author of the Bouchard-Taylor Commission report, explained that Bill 21 must be understood “in the context of a society full of Islamophobia.”

However, the Quebec government has shown a great apathy towards tackling Islamophobia and instead has pursued a strategy to stifle any meaningful criticism.

These examples demonstrate the reality that Islamophobia is more than hate crimes. It is the result of deeply planned and developed practices that create and proliferate systemic racism. It will require considerable ingenuity, as well as political will, to change things.

Tackling Islamophobia begins by rebuilding trust with the Muslim community. This starts with strong government leadership to review the anti-terrorism laws and policies, and replace them with new fit-for-purpose alternatives.

The government must also invest resources to address systemic institutional Islamophobia that we are witnessing in the CRA, the Canada Border Services Agency, the RCMP and CSIS, among other government agencies. The CRA should suspend the review and analysis division (RAD) of the charities directorate until the federal government revises its risk-based assessment model and reforms its anti-terrorism laws.

More immediately, the minister of national revenue should declare a moratorium on the targeted audit of Muslim charities by RAD until the review has concluded.

The recent announcement by the federal government that it would establish a special representative on combating islamophobia is a good start. However, producing statistics and narratives of Islamophobia will not solve it. We need to address it directly from a systemic perspective. It should be part of a federal office with clear mandate and sufficient resources to implement a purposeful agenda to correct past wrongs, and to compel us as a society to imagine a new norm that is more inclusive and equitable.

The ugly legacy of Islamophobia should never be allowed to persist. This starts by recognizing that Islamophobia is more just hate crimes.

Source: Tackling Islamophobia begins by rebuilding trust with the Muslim community

Ottawa improving vetting process to keep Heritage grants away from groups promoting hate: Hussen

Failure at the bureaucratic or political level, or both? Will the results of this review and the new vetting procedure be made public?

Housing, Diversity and Inclusion Minister Ahmed Hussen says the Department of Canadian Heritage will be improving its vetting process to make sure it doesn’t give money to organizations that espouse hatred — and those that do could be banned from future funding.

In an interview with CBC’s The House airing Saturday, Hussen said the federal government giving $133,000 to the Community Media Advocacy Centre to develop and run an anti-racism strategy for broadcasters indicated a failure of the vetting process.

In posts on social media, CMAC’s senior consultant Laith Marouf talked about “Jewish white supremacists,” referred to some Indigenous and Black individuals using the term “house slave” and spoke about francophones in Quebec using the slur “frogs.”

“The fact that this slipped through the cracks is a slap in the face to the Jewish community and the francophone community, and many other communities, and for that I sincerely apologize,” Hussen told host Catherine Cullen.

The Liberal government has cut funding to an outside group it hired to deliver anti-racism training after it was discovered that one of the group’s leaders made antisemitic remarks in social media posts.

“This incident reflects a failure in the vetting system that not only missed Marouf’s despicable language online but failed to reveal this information later on to correct the error.”

Hussen said department vetting processes will be strengthened and any organization found to have spread hateful views could be barred from receiving future funding.

Organizations would “not only have their [existing] funding cut, but they will be ineligible to receive any future federal dollars — they will be ineligible to apply to any programs from the Department of Canadian Heritage,” Hussen said.

He said no new federal money will be granted by Canadian Heritage until the new processes are in place.

Diversity and Inclusion Minister Ahmed Hussen talks about how the federal government ended up granting money to the Community Media Advocacy Centre and what he is doing to make sure similar mistakes can be avoided in the future.

Liberal MP criticizes initial response

Liberal MP Anthony Housefather flagged the comments to Hussen’s office in July and has said he was “disappointed” in the department’s response prior to the announcement that funding would be cut. Hussen said Saturday he quickly tasked his office with investigating and coming up with solutions, but now wishes the process had moved more quickly.

Prominent Jewish figures in the Liberal Party have been outspoken about the need for action on the funding. Former Liberal MP Michael Levitt, now president and CEO of the Friends of Simon Wiesenthal Centre, said on Twitter he was “utterly disheartened” by the Marouf affair.

“Taking a stand against antisemitism should be a given and yet so few of my former Liberal colleagues have done so. This truly hurts. Jewish MPs shouldn’t be left to call this out alone,” he wrote.

Shimon Koffler Fogel, president and CEO of the Centre for Israel and Jewish Affairs, said earlier this month the tweets showed a need for revamped oversight policies at Canadian Heritage.

The Canadian Press reported last month that a lawyer acting for Marouf asked for his client’s tweets to be quoted “verbatim” and distinguished between Marouf’s “clear reference to ‘Jewish white supremacists”‘ and Jews or Jewish people in general.

Marouf does not harbour “any animus toward the Jewish faith as a collective group,” lawyer Stephen Ellis said in an email.

Source: Ottawa improving vetting process to keep Heritage grants away from groups promoting hate: Hussen

Jamil Jivani sues Bell Media, alleging he was fired for not fitting ‘Black stereotype’

Interesting case to watch, given political dynamics at play (Jivani is the current President of The Canada Strong and Free Network, the former Manning Centre) and his lawyer is Kathryn Marshall, similarly on the right of the political spectrum.

Not sure how strong or effective case he has but as his lawyer tweeted, “I like a challenge” we shall see:

A former talk show host is suing Bell Media Inc. claiming he was fired as the media conglomerate’s only full-time Black talk radio host because his views didn’t match a stereotype the company expected from a Black man.

Jamil Jivani was dropped from the airwaves of Bell’s iHeartRadio network and fired in January. He claims it became clear he was hired as tokenism and fired as wokeism.

“There was an expectation that because he’s Black he should have been saying and doing certain things — because in Bell’s mind he was checking this token box, and when they realized they weren’t getting the kind of Black man they wanted, that’s when he was out the door,” said Jivani’s lawyer, Kathryn Marshall, a partner at Levitt Sheikh.

“They really wanted him to espouse a certain liberal worldview they thought he should be espousing as a member of the Black community.”

Jivani filed a lawsuit Thursday claiming breach of contract and wrongful dismissal.

The company denies the allegations.

“Bell Media does not comment on matters before the court. However, we can confirm that we will be defending ourselves against these false claims,” a Bell Media spokesperson told National Post.

Jivani, 34, of Oshawa, Ont., is a lawyer and author known for conservative views. He is a regular contributing columnist for Postmedia, including National Post.

His daily show on Newstalk 1010 in Toronto and other stations in the Bell radio network launched at the start of Black History Month in 2021, amid racial protest over the police killing of George Floyd. His show highlighted his experience and connections in the Black community.

“As news stories around Black Lives Matter and other racial issues faded from the news, Bell no longer had the same use for a Black employee. Tensions increased from Bell management when the Plaintiff would share his perspectives, views and beliefs,” he alleges in his statement of claim.

“It became clear that Bell had a rigid but unspoken vision for how Black people should fit into the company. Bell wanted the Plaintiff to be a token beholden to the company’s identity politics,” he alleges.

Jivani first appeared on Bell radio shows as a periodic guest before he hosted a show focusing on Black Lives Matter, on a trial basis in 2020, and as a fill-in host that same summer, his statement of claim says.

The next year he became full-time staff with a daily 7 to 10 p.m. show on Newstalk 1010 and several stations in Bell’s network.

“His first guests included the first Black Attorney General, Kaycee Madu, and the first Black championship CFL coach, Michael Pinball Clemons,” his statement of claim says.

“The plaintiff was excited to join one of Canada’s largest media companies and to share his views and perspectives, not just as a member of the Black community, but as a free-thinker and activist. Bell was excited to have the plaintiff on its programming, as he was a member of a racialized community and it was beneficial to them for both optics and content.

“Little did the Plaintiff know, Bell expected the Plaintiff to espouse only certain kinds of views — ones that fit a stereotype that Bell thought a member of the Black community should conform to,” he claims.

Jivani’s lawsuit alleges he was pressured by management to record a radio segment denouncing Canada as a racist country in the lead up to Canada Day. He declined.

“Bell was disappointed by his refusal to espouse a specific set of social and political views, and the company was disappointed that he did not fit the mold of a Black stereotype that they had expected him to,” his claim says.

He said his show included diverse voices including academics, authors, comedians, journalists, and athletes, including Toronto Raptors basketball star Fred VanVleet. Several guests were Black conservative commentators.

In late 2021, a manager told him there had been “complaints and concerns” about his show’s “divisive and contrarian topics,” his claim says. A note from a manager read: “I want to be sure we are reflecting the company’s strong commitment to Diversity and Inclusion, and that we are building passion in our audience and growing our ratings.”

A meeting was scheduled for the new year. When the meeting arrived, however, the agenda seemed to have shrunk.

He was told he was terminated as part of organizational changes; the manager then hung up, leaving him on the call with a human resources consultant, he claims.

Marshall called it “outrageous” that white media executives used diversity as a wedge to fire their only Black radio host.

ani’s claim seeks compensation of $42,500, the amount he was expecting to be paid over six months, additional damages of $500,000, and a declaration Bell Media breached its duty of good faith and honesty.

Bell Media calls itself “Canada’s leading content creation company” and “Canada’s largest radio broadcaster.” The company owns CTV and more than two dozen speciality TV channels.

The company’s personnel decisions have made headlines recently over its sudden and secret firing of Lisa LaFlamme, the CTV news anchor, which was greeted with anger and dismay.

LaFlamme’s messy termination prompted a wave of complaints from inside and outside the company and sparked international condemnation of perceived sexism and ageism. Her decision to allow her hair to grow out grey during the pandemic prior to her firing seized public attention.

In June, Danielle Graham, the former host of CTV’s flagship entertainment show, eTalk, sued Bell Media.

Graham claimed she was fired in retaliation for challenging gender discrimination against women at the company where she was skipped over for promotion, paid less, given fewer perks but more requests for free work than male colleagues.

Source: Jamil Jivani sues Bell Media, alleging he was fired for not fitting ‘Black stereotype’

Trudeau promises complete review of funding to anti-racism group after ‘vile’ tweets

Needed. Will be interesting to see how comprehensive the review will be and the degree to which the  the findings will be public and candid:

The federal government is conducting a “complete review” of funding to an anti-racism group whose senior consultant sent a series of tweets about “Jewish white supremacists,” Prime Minister Justin Trudeau said Tuesday.

The government has put a stop to all funding to the Community Media Advocacy Centre and is putting in place procedures “to make sure this never happens again,” he said at a press conference.

“It is absolutely unacceptable that federal dollars have gone to this organization that has demonstrated xenophobia, racism and antisemitism.”

Last week, Diversity Minister Ahmed Hussen, who was also at the press conference, cut $133,000 in government funding to the Community Media Advocacy Centre and suspended an anti-racism project it was overseeing after “reprehensible and vile” tweets posted by its senior consultant, Laith Marouf, came to light.

Trudeau’s comments come as other past funding for the organization is scrutinized.

Crown-Indigenous Relations Minister Marc Miller said this week that he wants money provided to CMAC under the Canada Summer Jobs program in 2018 to be clawed back.

He said a grant application by CMAC for $2,882 under the program, which offers work experience to people aged 15-30 and is run by Employment and Social Development Canada, was reviewed at the time by his constituency office in Ville-Marie, Que.

CMAC was approved to receive that amount, but ultimately only got $795, according to a spokesman for Marci Ien, the minister for women, gender equality and youth, who publicly launched the program this year.

“Not a single cent of government money should go to organizations that harbour anti-Semitic views,” Miller said on Twitter. He said he has never met Marouf, whose views he called “despicable.”

A spokeswoman for Miller’s federal department said “clearly, this organization should not receive additional funding.”

“After funding had been allocated, Laith Marouf made antisemitic comments that are reprehensible and inconsistent with the objectives of the Canada Summer Jobs program,” Miller’s office added.

Shimon Koffler Fogel, the CEO of the Centre for Israel and Jewish Affairs, said his organization appreciates Miller’s “clear and unambiguous statement regarding the importance of government funding not going to groups harbouring and espousing antisemitic views.”

“We call on the ministries involved to be transparent and provide details about their investigations into the systemic failures that led to this inappropriate funding in a timely fashion,” he added.

Opposition MPs are calling for a full audit of funding to CMAC from government departments and through federal programs, including for its involvement in proceedings run by Canada’s federal broadcasting regulator.

CMAC describes itself on its website as a non-profit organization supporting the “self-determination of Indigenous, racialized and disabled peoples in the media through research, relationship-building, advocacy and learning.”

The Twitter account for Marouf, a consultant for the organization, is private. But a screenshot posted online shows a number of tweets with his photo and name.

One tweet said: “You know all those loud mouthed bags of human feces, aka the Jewish White Supremacists; when we liberate Palestine and they have to go back to where they come from, they will return to being low voiced bitches of (their) Christian/Secular White Supremacist Masters.”

Stephen Ellis, a lawyer for Marouf, distinguished between Marouf’s “clear reference to ‘Jewish white supremacists”‘ and Jews or Jewish people in general.

Marouf does not harbour “any animus toward the Jewish faith as a collective group,” Ellis said in an email.

“While not the most artfully expressed, the tweets reflect a frustration with the reality of Israeli apartheid and a Canadian government which collaborates with it,” Ellis said.

Public records show that CMAC has received about $500,000 in funding since 2016 to act as a public interest group in proceedings run by the Canadian Radio-television and Telecommunications Commission.

The money came from the Broadcast Participation Fund, an independent body that was stood up by the CRTC to pay for public interest groups’ participation in CRTC matters.

In 2021, CMAC also took part in CRTC consultations on regulations amending the accessibility reporting requirements for broadcasters and telecommunications companies.

According to publicly available documents detailing payments, Marouf and his wife, Gretchen King, whose name also appears on CMAC company filings, were both paid for taking part in the proceedings.

They were paid using money from a deferral account held by Bell, which the company agreed to have the CRTC distribute to public interest groups on its behalf. Bell declined a request for comment.

CMAC did not respond to requests for comment.

But Ellis, Marouf’s lawyer, said the centre’s work had been valuable and contributed greatly to the proceedings.

The lawyer said what “is very clear from CMAC’s filing and the CRTC decision is that if it were not for CMAC’s efforts, Indigenous, racialized and women disabilities groups would have been absent from the proceedings to rewrite CRTC policies to comply with the Accessible Canada Act and its clauses reaffirming the intersectionality of oppressions.”

Peter Julian, the NDP heritage critic, is calling for Heritage Minister Pablo Rodriguez and CRTC officials to appear at the House of Commons heritage committee when Parliament returns to discuss an apparent lack of “due diligence” before paying CMAC.

“It is obvious there was no vetting at all, and that raises a bunch of disturbing questions,” he said.

John Nater, the Conservative critic for Canadian heritage, also said the minister should answer questions before the committee. “We believe it imperative that the minister provide answers at committee and explain how this was allowed to happen.”

Fellow Tory MP Melissa Lantsman said she will present a petition from her constituents to the House of Commons asking for a public inquiry. She said an independent body should examine all historical funding to CMAC.

She criticized Rodriguez for not speaking out about the tweets. “The most vile thing about this is the silence,” she said.

Rodriguez declined to comment.

Tory MP Dan Albas, who sits on the Commons finance committee, said the government needs to examine all funding of CMAC.

“There has been radio silence over what they are going to do to get to the bottom of it,” he said.

Source: Trudeau promises complete review of funding to anti-racism group after ‘vile’ tweets

Canadian Jewish community expectations:

“What I know is that the minister now has all the information, appreciated the challenge it poses, and has publicly committed to a series of remedies. We will judge him on what flows from that commitment over the coming days.”

During a press conference on Aug. 29, Public Safety Minister Marco Mendicino (Eglinton—Lawrence, Ont.) announced that the Heritage Department will conduct an extensive review of the funding being distributed through Ottawa’s anti-racism strategy to ensure no additional funds are directed to organizations or individuals who promote hateful content.

Fogel said the review will need to determine what deficiencies in the department’s decision-making process led to a grant being awarded to the CMAC. He added that CIJA will judge Hussen and the Liberal government based on the outcome of that review.

Shimon Koffler Fogel, president and CEO of the Centre for Israel and Jewish Affairs, says his organization will be satisfied if Housing and Diversity Minister Ahmed Hussen’s ‘actions support his undertaking and commitment’ regarding the CMAC funding scandal. Photograph courtesy of the CIJA

“If, over the coming days, [Hussen’s] actions support his undertaking and commitment, I think we would be quite satisfied with his management of the issue. But there are many moving pieces,” said Fogel in the email.

On Aug. 23, Liberal MP Anthony Housefather (Mount Royal, Que.) told the National Post thathe alerted Hussen about Marouf’s anti-Semitic social media posts before the issue was reported on widely, and argued action could have been taken more quickly.

Fogel suggested that an appearance by Hussen before the House Heritage Committee would provide a valuable opportunity to address the issues in an open and accountable way.

“There are many dimensions of the issue regarding which there is conflicting information, including when the minister became aware of the problem and what steps were taken to address it,” wrote Fogel. “I cannot speak to the timeline regarding when [Hussen] was first made aware of this specific issue. However, there are many possible explanations for the absence of visible action for a number of weeks. He may have referred it to the department. He may have required legal advice, since a legal contract had to be considered.”

Fogel said the federal government’s response to this funding scandal must include full disclosure about how the grant was awarded to CMAC, and a new protocol regarding future grants that shows the government “has translated its learning into a better way forward.”

“The goal should be not just the identification of where the process went wrong—and in this case, it went very wrong—but more importantly, what generic procedures should be put into place that will ensure such things do not happen in the future,” said Fogel in the email.

The Hill Times reached out to Hussen to ask about Housefather’s claim that swifter action could have been taken in regards to suspending the CMAC funding. A spokesperson for the minister responded that anti-Semitism, hate, and racism in all its forms have no place in Canada, and that Hussen’s office is leaving no stone unturned in this matter.

“We thank MP Housefather for bringing this individual to our attention, as our government does not tolerate this hatred, and we have informed CMAC that their funding was cut and their project was suspended,” read the emailed statement. “We have also instructed the department of Canadian Heritage to identify how CMAC was able to access funding in the first place, and to look for immediate solutions when it comes to properly vetting funding applicants, including any individuals they employ or partner with. Minister Hussen is working with his colleagues to ensure that programs that are both within and outside of his purview are assessed with strong processes, in order to ensure nothing like this ever happens again.”

The Hill Times contacted Canadian Heritage to ask about the vetting process in awarding government grants for organizations, and about how the process might be refined going forward, but did not receive a response by deadline.

Conservative MP Melissa Lantsman (Thornhill, Ont.), who is Jewish, told The Hill Times that the funding scandal is indicative of a systemic issue.

“Anti-racism in this government doesn’t seem to include anti-Semistism,” said Lantsman. “There is a trust issue now here.”

Lantsman said that she favours a full review of Heritage, the vetting process behind awarding grants, and the timeline of when Hussen was made aware of Marouf’s social media posts.

“There’s a culpability of the government trying to take what they think is quick, corrective action to sweep this under the rug while not addressing the actual problem,” said Lantsman. “I want to be clear. The government has not addressed this as a wider issue, [other] than to cut funding after more than a month after they’ve been caught.”

NDP MP Matthew Green (Hamilton Centre, Ont.), his party’s ethics critic and a member of the Parliamentary Black Caucus, told The Hill Times it would be strange for anyone to pin the blame for the funding scandal specifically onto Hussen, given the decision was made before Hussen assumed responsibility for the diversity portfolio that falls within the Department of Heritage. Hussen was sworn in as minister of housing and diversity on Oct. 26, 2021.

Green said it is the Liberal government’s responsibility to “take meaningful action beyond individual people.”

“What I’m looking for out of this government is not about individual actors within the government, but an actual commitment that they’re going to follow through on the outcomes around anti-racism,” said Green. “This goes well beyond Minister Hussen, who, in the right moments, has said the right things, and I think has supported the right initiatives.”

Green said he supports a review of Heritage Canada, and any government department that deals with “the procurement of outside organizations who may be engaged in harmful behaviours.”

“What we have found within the Liberal government [is] that they speak the language of equity, diversity and inclusion, but it’s often the case that they fail to have the corresponding outcomes in their actual governing, and that is certainly not constricted to Minister Hussen,” said Green. “I think it speaks to the culture of the seriousness of the issue. My hope is that [the Liberals] would hold a high standard of scrutiny and due diligence on funding for all agencies, in all departments, that are government funded … and learn from this situation, and move forward.”

Source: Diversity Minister Hussen will be judged based on result of review into CMAC funding, says Jewish advocacy group

Chinese Canadian seniors left behind as many Chinese-language newspapers stop printing

Of interest:

As the world came to a standstill two years ago, they sat unread on dusty newsstands in empty restaurants and grocery stores.

Chinese-language newspapers, vital to the community, became largely inaccessible during the pandemic as people were restricted from visiting the places where they were distributed.

It’s part of why Canada’s largest Chinese-language daily newspaper, Sing Tao Daily, has stopped printing across the country. After 44 years of circulating in Canada, its last publication date is on Saturday.

“The Chinese newspaper is really, really important to a lot of my members, seniors,” said Liza Chan, executive director of the Calgary Chinese Elderly Citizens’ Association. “It’s a big hit to Calgary.”

It’s a trend throughout Canada’s Chinese media landscape.

In Calgary, a number of other Chinese-language newspapers stopped printing due to impacts from the pandemic, leaving just one locally-printed newspaper to inform the Chinese community — especially seniors who don’t typically get their news online.

Pandemic changed readership patterns 

Originating in Hong Kong, Sing Tao Daily was  distributed throughout Calgary, Toronto and Vancouver. The daily newspaper stopped circulating in Calgary in 2016, but its weekly publications — Canadian City Post and Sing Tao Cosmopolitan — are also ending their physical editions on Saturday.

While some Sing Tao readership returned after restrictions were lifted, Wong says it didn’t bounce back to pre-pandemic levels, which were already declining.

“We are noticing the change of the public in consuming their daily information and news,” said Wong. “We think that it is the right timing to change and move on to a new phase.”

It’s the same situation for Trend Media, formerly known as Trend Weekly. It used to be a free weekly magazine before it stopped printing and transitioned completely to an online platform in August.

“With the pandemic, more people in some ways are relying on information online right now. So less and less people are really paying much attention to the printed copies,” said publisher Danny Chan.

Chan says the high costs of printing were also a major factor, especially with a reduction in readers. He says all of the publication’s income would go to printing.

“I think the newspaper printing business is going all the way downhill right now because we can hardly make enough money to cover the printing costs,” he said.

He was also seeing a decrease in willing advertisers — the publication’s main revenue source. Most advertisers target readers under the age of 50 and now spend their money on online promotions, says Chan.

“Most of the readers of the paper publication are elderly. They don’t have that kind of spending power.”

Both Trend Media and Sing Tao will continue to publish e-books online. 

Other local newspapers in Calgary, such as Oriental Weekly, mention on their websites that they stopped printing indefinitely during the pandemic.

Chinese seniors left behind

As much of the world shifted online during the pandemic, Wong says seniors have become more technologically savvy and can learn how to find the news online.

But Liza Chan says that isn’t the case with the seniors she works with at the Calgary Chinese Elderly Citizens’ Association.

“There’s still a lot of seniors [who are] not able to access a computer or don’t have the ability to do it,” she said.

She says routine is important for seniors, and reading the Chinese newspaper each week is a big part of their routines — namely, Sing Tao’s weekly publications and Trend Weekly. But now, those are no longer an option.

A couple of other international newspapers are still distributed in Calgary, including Vision Times and Epoch Times, but there’s now only one locally printed Chinese newspaper in Calgary that seniors can rely on.

It’s limiting for seniors, says Chan, because that one option is in higher demand.

“When you have three different kinds, you can still get one maybe out of the three. But now you might not get any,” she said.

Last locally printed Chinese newspaper

The Canadian Chinese Times was the first local Chinese-language newspaper created in Calgary, back in 1981. Now, it’s the last one standing.

“It’s sad, actually,” said Jake Louie, publisher of the Canadian Chinese Times. “We don’t mind competition at all because that will give readers and the community more choices.”

“Now, we’re the only one left. So it’s kind of a feeling of loneliness, you know, in a way.”

The weekly newspaper, published on Thursdays, is targeted toward Chinese seniors and new immigrants who want to learn about the Canadian way of life and stay informed about what’s going on in Calgary.

About 12,000 copies are printed each week and distributed to more than 60 locations throughout the city. As the last Chinese newspaper standing, Louie says demand has soared.

“Our paper is going like hotcakes,” said Louie.

He says they once considered shifting to an online-only platform due to soaring printing costs and a decrease in advertisements. But when they asked readers their thoughts, the feedback was almost unanimous.

“‘No, I don’t know how to go online and I don’t have a computer. We really need physical printing papers so that we can get the information there.'”

Tony Wong, president of the Calgary Chinese Cultural Centre, says Chinese newspapers play an important role in the community’s daily lives.

Reading the newspaper with his family every Thursday and Friday has become a ritual, he says. Not only does it help him stay informed about events in the community, but his wife searches advertisements for the best promotions and sales to share with her sisters.

That didn’t change during the pandemic. Instead, in the early days, his wife would make sure he wore gloves to pick up the newspaper. She would also spray his hands and the paper with disinfectant.

“I just pray that the Canadian Chinese Times will remain in print for many years to come. Otherwise, a lot of our lives will be in jeopardy,” he said.

Chan says she hopes the Canadian Chinese Times will consider printing more copies as demand increases so no Chinese Calgarians lose touch with the community.

Source: Chinese Canadian seniors left behind as many Chinese-language newspapers stop printing

McWhorter: Lower Black and Latino Pass Rates Don’t Make a Test Racist

Needed nuance and greater sophistication in analysis:

The Association of Social Work Boards administers tests typically required for the licensure of social workers. Apparently, this amounts to a kind of racism that must be reckoned with.

There is a Change.org petition circulating saying just that, based on the claim that the association’s clinical exam is biased because from 2018 to 2021 84 percent of white test-takers passed it the first time while only 45 percent of Black test-takers and 65 percent of Latino test-takers did. “These numbers are grossly disproportionate and demonstrate a failure in the exam’s design,” the petition states, adding that an “assertion that the problem lies with test-takers only reinforces the racism inherent to the test.” The petitioners add that the exam is administered only in English and its questions are based on survey responses from a disproportionately white pool of social workers.

But the petition doesn’t sufficiently explain why that makes the test racist. We’re just supposed to accept that it is. The petitioners want states to eliminate requirements that social workers pass the association’s tests, leaving competence for licensure to be demonstrated through degree completion and a period of supervised work.

So: It’s wrong to use a test to evaluate someone’s qualifications to be a social worker? This begins to sound plausible only if you buy into the fashionable ideology of our moment, in which we’re encouraged to think it’s somehow antiracist to excuse Black and brown people from being measured by standardized testing. There have been comparable claims these days with regard to tests for math teachers in Ontario and state bar exams, and, in the past, on behalf of applicants to the New York City Fire Department.

One of the weirdest assertions in the petition is that the social work association “is suggesting that Black, Latine/Hispanic and Indigenous social workers, by virtue of their race, are less capable of passing standardized tests.” (The first-time pass rate for Indigenous test-takers was 63 percent; for those of Asian descent it was 72 percent.) But based on the numbers, it would appear some are, absent details of just how the test is racist.

If there were clear evidence of this, presumably the petitioners would have outlined it in order to make their case. But the petition doesn’t prove the exam’s design is fatally flawed and doesn’t show which test components are out of bounds. We must address this problem more constructively.

This will mean taking a deep breath and asking why it is that in various instances, Black and Latino test-takers disproportionately have trouble with standardized tests. The reason for the deep breath is the implication ever in the air on this subject: that if the test isn’t racist, then the results might suggest that they aren’t as smart as their white peers. That’s an artificially narrowed realm of choices, however. There is more to what shapes how people handle things like standardized tests.

Broadly speaking, standardized testing has been criticized in a variety of ways. A 2021 article in NEA Today, a publication of the National Education Association, claims, “Since their inception a century ago, standardized tests have been instruments of racism and a biased system,” an observation channeling an opinion common in education circles that standardized tests measure test-taking ability rather than proficiency. But these claims miss a dynamic that sheds light on this issue.

One source I’ve always valued is a book published in 1983, “Ways With Words: Language, Life and Work in Communities and Classrooms,” by the linguistic anthropologist Shirley Brice Heath, who compared how language was used with children in a middle-class white community, a working-class white one and a working-class Black one. She found that in conversation, questions were wielded differently depending on the community. A key difference was that in middle-class white ones, children were often asked disembodied, information-seeking questions as a kind of exercise amid general social interaction. Heath wrote:

“Mothers continue their question-answer routines when the children begin to talk and add to them running narratives on items and events in the environment. Children are trained to act as conversation partners and information-givers.”

In the middle-class subculture Heath describes, children unconsciously incorporate into their mental tool kit a comfort with retaining and discussing facts for their own sake, as opposed to processing facts mainly as they relate to the practicalities of daily existence. The same kind of skill development that’s fostered by reading for pleasure or personal interest — as opposed to reading for school lessons — a ritual which preserves and displays information beyond the everyday.

Heath found that while the printed page is hardly alien to the working-class Black community (which she gives the pseudonym “Trackton”; her pseudonymous white working-class community is “Roadville” and her pseudonymous white middle-class community is “Maintown”), and questions themselves are certainly part of how language is used within it, particular kinds of questions about matters unconnected to daily living were relatively rare. A paperpublished in 1995 by the National Languages and Literacy Institute of Australia cited Heath and notes that “the Trackton world is warm, buzzing with emotion and adult communication, an environment to which the child gradually adapts by a process of imitation and repetition.” However, it adds, “the language socialization of the Trackton child is,” in contrast to Maintown, “almost book-free.” One Trackton grandmother described part of the dynamic to Heath in this way: “We don’t talk to our chil’rn like you folks do. We don’t ask ’em ’bout colors, names ’n things.”

Yes, Heath’s book was written some time ago. Certainly, Black kids don’t grow up not knowing their colors or that things have names. But that quote does get at something in a general sense. Importantly, Heath’s study was objective and respectful. She isn’t a culture-wars partisan. Her point wasn’t that Black culture, or working-class culture, is unenlightened or that Black people or working-class white people are in any sense inarticulate. Neither she then, nor I now, say there is some flaw in Black or working-class white culture.

The issue is, rather, how we square what worked for the past with what will work for today. No culture can be faulted for lagging a bit on that. Working-class Black culture was born amid hard-working people in segregated America for whom higher education was, in many, if not most cases, a distant prospect, and language was used to operate in the here and now. Think of August Wilson’s plays.

That makes perfect sense in a working-class setting and is the way most people in the world proceed linguistically. Heath noted, though, about both the white and Black working-class communities she studied that “neither community’s ways with the written word prepares it for the school’s ways.” In that context, it’s easier to understand stubbing a proverbial toe on standardized tests at first.

I experienced this as a 1970s middle-class Black kid, coming of age just a decade or so after the assassination of Martin Luther King Jr., growing up in neighborhoods with lots of “post-civil rights” Black kids of various backgrounds. Middle- and upper-middle class Black families, while taking advantage of widened opportunities, could still dialogue in the way Trackton families did, and many still do. This is hardly limited to Black people. However, to the extent that we still have a wealth gap and an education gap, and that the poverty rate is disproportionately high for Black, Latino and Indigenous people, we might expect these groups, in the aggregate, to be affected by this aspect of language and its legacies.

Let’s recognize, then, that calling something like a credentialing exam racist is crude — it flies past issues more nuanced and complex. Heath’s study doesn’t have all the answers, and there are many working-class homes in which children are prepared with the conversational and analytical skills required to excel on standardized tests. But we might absorb the reality that circumstances will leave some people better poised to take tests than others, and that will mean pass rates on such tests will differ according to race at least for a while.

And let’s recognize that the pass rate on the social work association’s clinical exam goes up after successive attempts: According to the association, the eventual pass rate is 57 percent for Black test-takers, 77 percent for Latinos and 74 percent for Native Americans. Also, among social workers, Black people are overrepresented — over 20 percent as of 2017 — in relation to our proportion of the population, which hardly suggests an obstacle to Black participation in the profession.

Might there be a reason to adjust the exams? Perhaps, if, as the petition states, among the social workers surveyed in order to compose the questions, 80 percent are white people, even though Black and Latino people combined constitute 36 percent of new social workers. If nothing else, to eliminate the appearance of bias, the association ought to survey a representative group to generate test questions.

But insisting simply that it is racist, and therefore, constructively, immoral, to subject Black and Latino social workers to standardized test questions is itself a kind of immorality. It’s a squeak away from arguing that Black and Latino people just aren’t very quick on the uptake or can’t think outside of the box. What kind of antiracism is that?

Source: Lower Black and Latino Pass Rates Don’t Make a Test Racist

‘Powerful tools of White Supremacy’: Embattled anti-racism group speaks out to supporters

Their website is certainly on the extreme woke side, with no information on the board of directors or consultants (which may have been scrubbed following the justified criticism of its orientation and tweets of Marouf).

Hard to understand how their public website info didn’t raise any flags, even if Marouf’s racist tweets were not known:

The organization embroiled in a scandal after receiving a $133,000 government contract for an anti-racism project, even though one of its founders had sent a slew of bigoted tweets, has finally spoken out, issuing an email to supporters that says “online and mainstream media are powerful tools of White Supremacy.”

In the email, the Community Media Advocacy Centre (CMAC) says it received a letter from the Department of Canadian Heritage suspending the anti-racism project for the broadcasting sector they had been working on.

It marks the first time CMAC has spoken publicly about the scandal.

The scandal first broke last week when The Canadian Press reported on a series of anti-Semitic tweets from Laith Marouf, a senior consultant with CMAC. At the time, Ahmed Hussen, the minister of diversity, inclusion and youth, said the government would “look closely at the situation involving disturbing comments made by the individual in question.”

Still, months earlier, in April 2022, when the project was announced, Hussen praised it in a press release: “In Canada, diversity is a fact, but inclusion is a choice. Our government is proud to contribute to the initiative,” Hussen said.

While Marouf’s tweets are private, The Canadian Press reported on screenshots. One such tweet said: “You know all those loud mouthed bags of human feces, aka the Jewish White Supremacists; when we liberate Palestine and they have to go back to where they come from, they will return to being low voiced bitches of thier Christian/Secular White Supremacist Masters.”

Marouf’s lawyer, Stephen Ellis, asked that The Canadian Press quote Marouf’s tweets “verbatim,” and said there was a difference between Marouf’s “clear reference to ‘Jewish white supremacists,’” and Jews or Jewish people in general.

Marouf does not harbour “any animus toward the Jewish faith as a collective group,” The Canadian Press reported.

By Monday, Hussen announced the government had cut funding to the CMAC project.

“The antisemitic statements made by Laith Marouf are reprehensible and vile,” Hussen said in a statement posted to Twitter. “We call on CMAC, an organization claiming to fight racism and hate in Canada, to answer to how they came to hire Laith Marouf, and how they plan on rectifying the situation given the nature of his antisemitic and xenophobic statements.”

Then, Anthony Housefather, a Liberal member of Parliament, said he had warned Hussen about Marouf’s statements prior to the media catching wind of them.

“I said the contract had to be cancelled. I alerted him and I persistently communicated with the minister in his office, from the day I learned about it, until today, and aggressively demanded that action be taken,” Housefather told the National Post. “Action could have been taken more quickly.”

Housefather also said there needs to be a “thorough review in the department of Heritage as to how this happened” and processes need to be put in place to make sure it doesn’t happen again.

Friday’s statement does not address the questions raised by Housefather or Hussen.

“From Turtle Island to Palestine, CMAC continues to see the need for an anti-racism strategy for broadcasting that disrupts settler-colonialism and oppression in the media,” it said.

The email also urges patience on the part of organizers for events across Canada, and said it would be suspending events for the time being while it considers how to respond to Canadian Heritage.

Marouf has a long history of edgy tweets: He has claimed Israel was the creation of “White Jews who adopted Nazism,” and said Prime Minister Justin Trudeau is the head of an “Apartheid” colony.

Irwin Cotler — a Jewish-Canadian and former Liberal justice minister — was called the “Grand Wizard of Zionism” and a man who “looks like a d–k without makeup.” In 2021, Marouf said “Jewish White Supremacists” deserve only a “bullet to the head.”

Source: ‘Powerful tools of White Supremacy’: Embattled anti-racism group speaks out to supporters 

$350 million for WeWork co-founder shows how broken and biased venture capital is

Of interest (for the WeWork story, watch the AppleTV series, WeCrashed):

A reported $350 million investment into a new, yet-to-be-launched real estate venture founded by a controversial businessman has drawn criticism from women entrepreneurs.

The investment, which was made and publicly shared by venture capital powerhouse Andreessen Horowitz, is in Flow, the new company of WeWork co-founder Adam Neumann.

Given Neumann’s questionable business dealings and his abrupt exit from WeWork amid a fraught initial public offering in 2019, this new investment typifies the immense gap that exists in comparison with how much money venture-funded companies founded solely by women garner, experts say.

The investment is a prime example of how venture capital (VC) ecosystems “have always been inequitable,” Rebekah Bastian, the CEO and co-founder of OwnTrail, a startup that helps people achieve their next personal and professional milestones, told NPR.

“When 16% of investment partners at VC firms are women, 3% are Black and 4% are Latinx, it’s not shocking that women founders have received 1.9% of venture dollars so far in 2022,” Bastian told NPR over email. “Black-founded startups in the U.S. raised less in Q2 2022 in aggregate ($324 million) than Adam Neumann received in a single check from Andreessen Horowitz.”

Andreessen Horowitz did not respond to requests for comment.

Why the venture funding for Neumann received such a visceral response

To understand why Neumann, Flow and the millions of dollars raised caused a groundswell of condemnation among women, one place to start is Aug. 14, 2019.

That’s the day WeWork first released its paperwork to go public and revealed to the world how Neumann had siphoned hundreds of millions of dollars for himself, restructured the company to provide himself a tax break and rented his own properties to WeWork.

A month later, The Wall Street Journal reported on Neumann’s partying and “unusual exuberance and excess.” One of the more puzzling aspects of Neumann’s tenure was how an entity he controlled “sold the rights to the word ‘We’ to the company for almost $6 million—before public pressure led him to unwind the deal,” the Journal reported.

Neumann stepped down as WeWork’s CEO on Sept. 24, 2019, not long after the company’s valuation, once estimated at $47 billion, dropped precipitously.

To see Neumann raise hundreds of millions of dollars roughly three years after his exit from WeWork is a sign of how “there will be Adam Neumanns but there won’t be Abagail Neumanns,” said Katica Roy, a gender economist and the CEO and founder of Pipeline, an award-winning startup that uses artificial intelligence and cloud computing to close the gender equity gap in the workplace. Roy is also the daughter of a refugee who was brought to the U.S. on Air Force One after being granted passage by President Dwight Eisenhower.

“The Flow funding illustrates perhaps the most high-profile example of ‘prove it again’ bias, or the fact that women have to work harder than men to substantiate their competence,” Roy told NPR over email. “These biases lead to smaller and fewer checks for women entrepreneurs and entrepreneurs of color.”

Neumann and Flow also reveal a double standard that exists around second chances in business, said Amy Nelson, co-CEO of The Riveter, which has built a collective of work and event spaces for working women across the United States.

“I think the outrage is about the fact that a lot of Black and brown founders, a lot of women, don’t even get the chance to fail. You can’t show the world a comeback if you can’t even get into the arena,” Nelson told NPR.

How bias is woven into the world of venture capital

Despite a banner year that brought in a record $330 billion of venture capital funding in the U.S., only 2% of funds in 2021 went to women-founded teams, Roy said.

Part of this disparity stems from how investors question founders who are women in comparison with those who are men.

A 2018 journal article, “We Ask Men to Win and Women Not to Lose: Closing the Gender Gap in Startup Funding,” revealed how women receive more prevention questions from potential investors. Prevention questions focus on safety, responsibility, security and vigilance; for example, “How predictable are your future cash flows?”

Meanwhile, men receive more promotion questions from potential investors, according to the article, published in Academy of Management Journal. Promotion questions focus on hopes, achievements, advancement and ideals; for example, “What major milestones are you targeting this year?”

“These biases also reflect the entrepreneurial ecosystem in the U.S. Fully 65% of VC firms have zero women partners or GPs [general partners], and women represent only 4.9% of all VC partners in the U.S.,” Nelson added. “We call ourselves the land of opportunity. However, as we see time and time again, opportunity is not equitably distributed.”

These issues are among the many that explain why entrepreneurs like Jaclyn Fu did not seek out venture funding when starting their companies.

Fu and her co-founder, also a woman of color, launched a 470% successfully funded Kickstarter campaign that helped get their business, Pepper, a direct-to-consumer bra brand for small-chested women, off the ground.

The venture capital that Neumann raised is just another sign that the industry hasn’t progressed, Fu told NPR.

“I was furious that time and time again, VCs invested in the same pattern that rewards toxic, growth-at-all-cost behavior and ineffective stewardship of capital,” Fu said. “It’s wild that safe bets for VCs look more like Neumann with fanciful ‘vision’ versus founders who can actually prove product-market fit and real customer opportunity.”

Change is slow but coming to the venture capital industry

Andreessen Horowitz and its co-founder Marc Andreessen do not care what the world thinks when it comes to their investments, Nelson said.

“No white man has to care,” Nelson added. “White men account for almost all of venture capital investors and almost all of venture-backed founders, and I’m convinced that their money flows in a circle.”

That circle must be broken, said Lizelle van Vuuren, a U.S.-based South African who is co-founder of Undock and founder of Women Who Startup, a learning community for women entrepreneurs. Van Vuuren is also the chief growth officer at OwnTrail.

Van Vuuren was among the first of many women to respond to Neumann’s VC raise on Twitter. When it comes to the world of venture capital, women not only have “to change the game, the rules and the playing field, we have to do it with a smile,” she tweeted.

“I think more women are going to win. I think more Black and brown, Asian, immigrants and disabled founders are going to continue to win, because we’re not going to shut up,” van Vuuren told NPR. “Every generation has yearning for improvement. That is the beauty of human evolution. We will always, hopefully, be focused on improving the way we found things, especially younger generations. So whether Adam continues to make headlines or whatnot is irrelevant to someone right now, at her desk, trying to build a startup with four team members with about $400,000 in the bank. They’re gonna be out of money in several months. And she has to figure out how to raise money. She’s focused on that.”

Source: $350 million for WeWork co-founder shows how broken and biased venture capital is