Telus using AI to alter the accents of customer service agents

2026/05/07 2 Comments

Understand the concerns but on the other hand, as someone whose cancer treatment impaired my hearing, both physically and mentally, this would be an improvement:

…For labour representatives, the feature is another concern among many when it comes to the effects of AI on their members. 

At a hearing before the parliamentary standing committee on industry and technology last week, Roch Leblanc, Unifor telecommunications director, called on government to require companies to inform Canadians when AI was being used. 

He told members of Parliament that the union was aware of at least one Big Three telco using AI to mask the accents of offshore agents, “altering how customers perceive who they’re talking to.”

“The use of AI technology to deceive Canadians in any way should be prohibited,” he said.

United Steelworkers Local 1944 president Michael Phillips said he is aware of Telus using the technology internally, between agents based in Canada and overseas. 

He said that he was informed by a B.C.-based Telus employee that they had spoken with an agent in the Philippines. According to that employee, “this overseas agent was laughing about it, turning the accent masker on and off, revealing their Filipino accent, and then, taking the accent away when they turned on the AI technology,” Mr. Phillips said.

“As we’re trying to figure out what the parameters around AI and AI limitations are, I think that a very clear right that Canadians should insist on is the right to not be deceived by AI, especially not by folks that they are paying to provide telephone services for,” he said….

Source: Telus using AI to alter the accents of customer service agents

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Elkouri: La loi qui renforce l’absurdité

2026/05/05 Leave a comment

Indeed:

C’est ce que je me suis dit en prenant connaissance du tableau explicatif byzantin que le centre de services scolaire de Montréal a présenté cette semaine à son comité de parents qui voulait comprendre comment serait appliquée la loi 94 pour les parents et les élèves.

On se rappellera que cette loi adoptée dans la foulée du scandale de l’école Bedford ne fait pas qu’élargir l’interdiction de porter un signe religieux aux membres du personnel scolaire. Elle s’étend aussi aux parents bénévoles et à toute personne qui fournit régulièrement des services aux élèves.

Dans quels cas un signe religieux est-il autorisé ?

On apprend donc en consultant le tableau explicatif qu’un parent portant un signe religieux, c’est-à-dire en l’occurrence une mère voilée, pourrait préparer un gâteau pour une fête à l’école de ses enfants, mais ne pourrait pas servir elle-même ledit gâteau. Elle pourrait participer à l’organisation d’une sortie scolaire, mais elle ne pourrait pas y accompagner les enfants. Elle pourrait assister à un spectacle de fin d’année comme parent. Mais elle ne pourrait pas donner un coup de main durant le spectacle comme bénévole. Elle pourrait tricoter des mitaines pour la classe le soir, mais pas participer à un atelier de tricot à l’école le jour. Vous suivez la logique ?

La loi suscite son lot d’inquiétudes sur le terrain. Elle semble à bien des égards inapplicable. Comment des directions d’école qui ont déjà leur lot de défis quotidiens vont-elles gérer la chose ? Qui aura l’odieux d’annoncer à une mère enthousiaste et appréciée de tous qu’en raison de son signe religieux, elle peut continuer à être présente à l’école comme mère, mais plus comme bénévole ? …

Mais quel message envoie-t-on aux enfants quand on leur dit que certaines éducatrices, aussi compétentes et professionnelles soient-elles, et certaines mères, aussi impliquées soient-elles, sont désormais infréquentables par leur seule présence auprès des enfants, sans avoir commis aucune faute ? Si infréquentables qu’il faudrait ériger un « cordon sanitaire » entre elles et l’école de peur qu’elles contaminent l’esprit des enfants ?

Je suis désolée, mais le principal message que j’y vois est un message raciste et paternaliste qui a été normalisé ces dernières années. Un message qui tient pour acquis que ces femmes sont incapables de faire leurs propres choix et que l’on devrait donc choisir pour elles. Soumettez-vous à nous ou retournez à la maison, mesdames ! On fait ça pour votre bien, afin de favoriser l’égalité homme-femme… Parce qu’au Québec, c’est comme ça qu’on vit. Vraiment ?

Source: La loi qui renforce l’absurdité

This is what I thought to myself when I read the Byzantine explanatory table that the Montreal school service center presented this week to its parents’ committee who wanted to understand how Bill 94 would be applied to parents and students.

It will be remembered that this law passed in the wake of the Bedford School scandal does not only extend the ban on wearing a religious sign to members of school staff. It also extends to volunteer parents and anyone who regularly provides services to students.

In which cases is a religious sign allowed?

We therefore learn by consulting the explanatory table that a parent wearing a religious sign, that is to say in this case a veiled mother, could prepare a cake for a party at her children’s school, but could not serve said cake herself. She could participate in the organization of a school trip, but she could not accompany the children. She could attend an end-of-year show as a parent. But she couldn’t help out during the show as a volunteer. She could knit mittens for the class in the evening, but not participate in a knitting workshop at school during the day. Do you follow the logic?

The law raises its share of concerns on the ground. It seems in many ways inapplicable. How will school principals who already have their share of daily challenges handle this? Who will have the hate to announce to an enthusiastic and appreciated mother that because of her religious sign, she can continue to be present at school as a mother, but no longer as a volunteer? …

But what message do we send to children when we tell them that some educators, no matter how competent and professional they are, and some mothers, no matter how involved they are, are now infrequent by their sole presence with the children, without having committed any fault? So infrequent that a “sanitary cordon” should be erected between them and the school for fear that they contaminate the minds of children?

I’m sorry, but the main message I see in it is a racist and paternalistic message that has been normalized in recent years. A message that takes for granted that these women are unable to make their own choices and that we should therefore choose for them. Submit to us or return home, ladies! We do this for your good, to promote gender equality… Because in Quebec, that’s how we live. Really?

Filed under Multiculturalism, Interculturalisme, Laïcité Tagged with , ,

The world today resembles my grandmother’s much more than my parents’

2026/05/04 Leave a comment

Disturbingly:

…Not that I was alone in this regard. Theodor Adorno decreed after the war that “to write poetry after Auschwitz is barbaric”; 15 years later he made an exception for those who had lived through it. Nothing had changed in the culture he was describing. What changed was his understanding that witnesses possess a seemingly unimpeachable answer to most arguments, including his: “I was there.” That is an exercise not in logic or persuasion, but of authority – one of the few places it persists in modern culture. Even if that witness’s recollections are mistaken, even if they are influenced by preconceived ideas, we give that person special consideration. Rightly, and sometimes wrongly, a witness tells us things no one else can, and that no one else dares. And my grandmother was daring – only she regarded her daring as common sense. 

To read the news, or walk down to Yonge and Bloor (or Bathurst and Sheppard) on some Sunday afternoons in Toronto, is to watch embryonic versions of the types that made my grandmother’s life so full of history. Once again they are transgressing society’s limits, seeing what Canadians will tolerate and against whom we’ll tolerate it. In a way I did not foresee, the world today resembles my grandmother’s much more than my parents’. She would be the ideal interlocutor. But to the many questions I would ask her – for example, when precisely did you no longer find yourself at home in the country where you were born? – I have no sense of what she would pick out of her thoughts and memories as a response….

Now when I think back to my grandmother’s stories, it is not as an adult armoured with so-called experience and education. It is as the child of eight or nine, listening for the first time, at about the same age my grandmother was when she experienced this history herself. Both of us too young to make any sense of the experience. 

All the subsequent listening, recording, teaching, writing, remembering: They were, as I imagined, a battle, but now I see they were not against some notion of collective amnesia or falsification of history, but against helplessness of that first encounter.

While alive, my grandmother represented, among many other things to me, the idea that a person can contain and disseminate a witness’s idiosyncratic, fragile and irreplaceable knowledge. I believed this because she had done this herself, in her person. I thought I could take on some part of this. It took only a few years of her absence to show me that this was an illusion.

Source: The world today resembles my grandmother’s much more than my parents’

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Advocates push for ‘central tracking’ of job cuts by equity group as union warns public service gains at risk

2026/05/04 2 Comments

Have forthcoming analysis of the 2024-25 EE desegregated data, representation, hirings, separations, promotions that demonstrates that no negative impact compared to the previous year. So warnings may be overstated and public service may already considering equity impact:

As the public service moves to shed thousands of jobs, unions and a newly formed national coalition say equity gains may be more fragile than they appear, and warn leaving departments to monitor representation creates a “serious gap” in tracking where the cuts fall.

The federal public service entered 2026 looking more representative than it did a decade ago, according to the government’s latest Employment Equity Annual Report. The March report showed racialized workers made up 23.9 per cent of the core public administration in 2024-25, slightly above the 22.7 per cent workforce-availability benchmark. Black employees accounted for 5.1 per cent of the public service, up from 2.8 per cent in 2016-17.

Unions and advocates say the latest report can offer a useful snapshot, but it may not fully capture if employment equity efforts have been damaged. Their concern is less about whether the public service still looks representative on paper than about which workers are most exposed as job cuts deepen.

A newly formed group, the National Employment Equity Council, is calling on the government to require mandatory equity impact assessments before any further staffing decisions. Nicholas Marcus Thompson, its co-chair, warns the government’s current approach means signs of inequities tied to job losses may arrive “too late.”

Though departments have sent workforce adjustment notices tied to 17,000 job cuts, the federal government has not publicly released data to show if equity-seeking groups will be affected….

Andrew Griffith, a former senior federal official who has analyzed Treasury Board employment equity data for years, said the latest data does not support the conclusion that racialized public servants are being disproportionately harmed.

Representation of visible minorities rose slightly in 2024–25, while hiring rates for visible minorities and Indigenous staff remained above their internal representation.

Still, advocates say the TBS response to The Hill Times suggests a worrying approach.

“This doesn’t address the concern,” Thompson said by email. 

“It leaves departments to monitor themselves, with no central tracking, under a law the government has acknowledged is outdated. That’s how inequities continue, and by the time we see it, it’s too late.”…

The council’s central demand is implementation of the 2023 Employment Equity Act Task Force report, including formal recognition of Black workers and 2SLGBTQI+ people as distinct designated groups under the law.

For Thompson, one of the most urgent unresolved issues is how Black workers remain folded into the broader visible minorities category. Under that approach, the government can meet aggregate targets while leaving subgroup disparities untouched, he argued.

“When it is lumped in with everyone else, Black people almost always get left behind,” Thompson said.

Due to ongoing cuts, Thompson said Black workers contacting the council have described fear, declining trust in internal systems, and frustration with what they see as a lack of clarity and transparency in how restructuring decisions are being made….

Source: Advocates push for ‘central tracking’ of job cuts by equity group as union warns public service gains at risk

Filed under DEI, Government, Multiculturalism Tagged with ,

Success rate for basic training in Canadian military drops

2026/05/01 Leave a comment

Good intentions but problematic selection and integration processes. Some of the details are indeed disturbing…:

The success rate for basic training in the Canadian military has dropped to 77 per cent over the past fiscal year as the Canadian Armed Forces grapple with the impact of recruiting changes designed to boost enrolment, according to a leaked internal report.

That compares with a historical average of 85 per cent, according to an internal January, 2026, report by Lieutenant-Colonel Marc Kieley, commandant of the Canadian Forces Leadership and Recruit School (CFLRS) in Saint-Jean-sur-Richelieu, Que. 

His report covers the first three quarters of the 2025-26 fiscal year, which began on April 1 last year.

The number of candidates requiring multiple attempts to graduate rose to 14.89 per cent, far higher than 8.44 per cent in the previous year and significantly above other recent annual rates.

The school conducts basic military qualification (BMQ) training and basic military officer qualification (BMOQ) training for the Forces.

In recent years, the federal government, in an effort boost the size of the military, has opened recruiting to foreign nationals who are permanent residents, begun accepting recruits with certain pre-existing medical conditions and dropped aptitude test requirements, among other changes….

Source: Success rate for basic training in Canadian military drops, Juno, who uncovered the memo, more sensationalist take: EXCLUSIVE: CAF training platoon with 83% non-citizens devolved into ethnic infighting

Filed under Immigration, Multiculturalism Tagged with , , ,

Lisée | Les frères invisibles

2026/05/01 Leave a comment

More on Quebec Muslim Brotherhood fears:

…Une source policière québécoise me rapporte que les services fédéraux — sauf, de toute évidence, l’Agence du revenu du Canada — sont timides lorsque vient le temps de mener des enquêtes qui pourraient générer un ressac dans les communautés culturelles et religieuses visées. Une accusation d’islamophobie est si vite arrivée. Et il est vrai que, comme la majorité des communautés culturelles, les musulmans canadiens ont voté en masse (65 %) pour le Parti libéral du Canada l’an dernier. Chacun a aussi bien noté que premier ministre Mark Carney s’est présenté, six semaines après les élections, à un événement de l’AMC.

Cela rappelle l’extrême prudence, sinon la pusillanimité, affichée par les libéraux de Justin Trudeau face à l’ingérence de la Chine au Canada, particulièrement dans sa diaspora. Tout cela est paradoxal, car l’action des Frères musulmans et de leurs alliés nuit considérablement aux musulmans modérés qui forment la majorité des fidèles. Un effort conséquent de vigilance et d’action pour neutraliser l’action des extrémistes est au contraire dans l’intérêt général, et dans l’intérêt particulier de la communauté.

“On est en droit de noter que l’action de la GRC la plus intense contre les réseaux fréristes à Montréal s’est déployée lorsque les conservateurs fédéraux étaient au pouvoir à Ottawa, donc avant l’élection de Justin Trudeau en 2015. Il est difficile de croire que ce sont les Frères qui se sont assagis depuis. Auraient-ils jugé que l’effervescence entourant la cause palestinienne dans les campus l’an dernier ne serait pas une bonne occasion de recrutement et de financement ?

Croire que l’évocation d’une présence toxique des Frères dans nos sociétés est une « théorie du complot », comme on l’a entendu la semaine dernière à Ottawa, est plutôt un signe de l’existence chez les libéraux fédéraux de ce qu’on appelle, dans les milieux subversifs, des « idiots utiles ».

Source: Chronique | Les frères invisibles

… A Quebec police source tells me that the federal services — except, obviously, the Canada Revenue Agency — are shy when it comes to conducting investigations that could generate a hangover in the cultural and religious communities targeted. An accusation of Islamophobia came so quickly. And it is true that, like the majority of cultural communities, Canadian Muslims voted en masse (65%) for the Liberal Party of Canada last year. Everyone also noted that Prime Minister Mark Carney presented himself, six weeks after the elections, at a CMA event.

This is reminiscent of the extreme caution, if not the pusillanimity, displayed by Justin Trudeau’s liberals in the face of China’s interference in Canada, particularly in its diaspora. All this is paradoxical, because the action of the Muslim Brotherhood and their allies considerably harms moderate Muslims who form the majority of the faithful. A consistent effort of vigilance and action to neutralize the action of extremists is on the contrary in the general interest, and in the particular interest of the community.

“It is right to note that the most intense action of the RCMP against the fraternist networks in Montreal was deployed when the federal Conservatives were in power in Ottawa, so before the election of Justin Trudeau in 2015. It is hard to believe that it is the Brothers who have been tasting each other since then. Would they have judged that the excitement surrounding the Palestinian cause on campuses last year would not be a good opportunity for recruitment and funding?

To believe that the evocation of a toxic presence of the Brothers in our societies is a “conspiracy theory”, as we heard last week in Ottawa, is rather a sign of the existence among the federal liberals of what is called, in subversive circles, “useful idiots”.

Filed under Interculturalisme, Multiculturalism, Religion Tagged with ,

CIMM: Canada’s Immigration System – IRGC

2026/04/30 Leave a comment

Of note:

That, further to the testimony from the Immigration and Refugee Board of Canada (IRB) on March 9, 2026 related to the presence of agents of the Iranian Regime and agents of the Islamic Revolutionary Guard Corps (IRGC) in Canada, and further to the committee’s study on Canada’s immigration system, and further to the imminent danger that the presence of IRGC officials and regime agents in Canada may pose to Canadian public safety, the committee report the following to the House:

  1. Government officials have admitted the known presence of Islamic Revolutionary Guard Corps (IRGC) officials and regime agents residing in Canada;
  2. There are gaps in legislation and procedures that may allow IRGC officials to avoid detection prior to arrival and deportation after;
  3. The Government should exercise the full force of the existing law regarding the designation of the IRGC as a terrorist entity, specifically by expediting the execution of deportation orders of regime officials who are non-citizens under the Immigration and Refugee Protection Act;
  4. The Government should immediately undertake a comprehensive review of the Immigration and Refugee Protection Act with an eye to modernize it to prevent regime officials from avoiding deportation by:
  5. Clearly ensuring non-citizens are deemed inadmissible if involved in regime-linked businesses, spreading propaganda, or human rights abuses;
  6. Extend inadmissibility to immediate non-citizen family members of regime officials; and
  7. Create an exemption from non-refoulement protections for inadmissible non-citizen regime officials proven to be complicit in human rights abuses.
  8. The Government should, within 30 calendar days following the passing of this motion, table a report to Parliament explaining why it has not made public the identities of known non-citizens who are Iranian regime officials or agents who are currently present in Canada; and
  9. It is imperative that the Government stop approving refugee claims from nations with regimes hostile to Canada without an in person interview being conducted first;
  10. That the Government of Canada undertake a thorough legal review of the measures raised above to ensure consistency with the Canadian Charter of Rights and Freedoms and Canada’s international legal obligations.

Source: CIMM: Canada’s Immigration System – IRGC

Filed under foreign policy, Multiculturalism Tagged with ,

Geist: Why the Senate got antisemitism only half-right

2026/04/30 Leave a comment

Valid critique:

…The deepest irony lies in what the report says it wants to restore. Deborah Lyons, the previous Special Envoy on Combatting Antisemitism, understood the problem the Senate does not. Her handbook on the IHRA Working Definition of Antisemitism exists because anti-Zionist language was being used to launder antisemitism, and Canadian institutions, police, educators, and civil servants needed a working framework to distinguish legitimate, protected criticism of Israeli government policy from hate.

The handbook is explicit that Canadians can criticize the Israeli government at length and stay on the right side of the antisemitism line. But deploying double standards, contesting the country’s right to exist, or treating its Jewish supporters as legitimate targets of violence or political exclusion is another matter. The House Justice Committee reached the same conclusion in 2024. The Senate now recommends restoring Lyons’s office while declining the analytical work that made it useful.

For months, Jewish Canadians have argued that words are not enough. Neither, it turns out, is a report that documents the problem and declines to name half of it.

Source: Why the Senate got antisemitism only half-right

Filed under Antisemitism, Multiculturalism Tagged with , ,

Beinart: What Tucker Carlson Means When He Talks About Israel

2026/04/29 2 Comments

Good commentary:

…Mr. Carlson is more subtle. But he, too, often attributes Israel’s behavior to what he sees as its anti-Western religion. Last October, he claimed that “the Israeli position is ‘everyone who lives in Gaza is a terrorist because of how they were born, including the women and the children.’ That’s not a Western view. That’s an Eastern view. That’s a non-Christian — that’s totally incompatible with Christianity and Western civilization.” Earlier this year Mr. Carlson said that Prime Minister Benjamin Netanyahu of Israel had tried to punish members of Mr. Carlson’s family because Mr. Netanyahu “believes in blood guilt, Amalek. You know, when someone commits a crime against you, you punish not just him but his family, his bloodline. There’s no idea that’s less Western than that, more anti-Christian than that. Christians reject that.”

Mr. Carlson is implying that Israel’s punishment of the Palestinian people stems from something particularly Jewish — or “non-Christian” — about its misdeeds. Such civilizational generalizations are false; many Christian and Western leaders practice collective punishment. The United States was founded on the same kind of land theft that Israel is committing against Palestinians.

Combating the anti-Israel right’s conflation of Israel and Jewishness is made harder by pro-Israel American Jewish organizations that have conflated those two things as well.

But progressives must not blur the distinction between viewing Israel as a state, which practices forms of oppression and aggression that can occur in states of every ethnic and religious type, and viewing Israel as the product of a peculiarly Jewish pathology. It is understandable that some progressives, who are rightly eager to end America’s support for Israel’s human rights abuses, might be tempted to see figures like Mr. Carlson as allies. But the struggle for Palestinian freedom should not indulge bigotry of any kind. That includes the bigotry of figures like Tucker Carlson, who blame Israel’s crimes on its Jewishness so they can pretend that America and Christianity are morally pure.

Source: What Tucker Carlson Means When He Talks About Israel

Filed under Antisemitism Tagged with , , ,

Lederman: Find out if your kin were Nazis – in seconds

2026/04/27 2 Comments

Discovering some uncomfortable truths:

…For many descendants of German and Austrian families, it has been easy to hang onto vague family stories of Second World War resistance. Now, it has become easier to disturb that comfortable narrative. 

“Research your family’s Nazi past here,” offers an online resource launched by German newspaper Die Zeit. The publication has downloaded digitized documents released by the U.S. National Archives, which were seized at the end of the Second World War. Subscribers can plug in family names and discover whether relatives were card-carrying members of the Nazi party – and view the actual cards themselves.

This has led to a reckoning – a timely one, even with cards dating back decades. …

Source: Find out if your kin were Nazis – in seconds

Correct link to database: https://catalog.archives.gov/search-within/12044361



Filed under Antisemitism, Holocaust Tagged with ,

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