Confusion around postgraduate work permit language resulting in rejections

Sigh…. Does IRCC not do any focus group or other user testing?:

…Will Tao, a Vancouver-based immigration lawyer, said he became aware of the confusion about the language test for the PGWP late last year. He said the layout of the website after the language test became a requirement made information about it hard to find.

“Folks who do it themselves have to answer this come-to-Canada survey that automates this checklist and tells you, ‘That’s what you need.’ There’s no message there, there’s no pop-up, there’s nothing in that process that they’re doing that flags, ‘Hey, the language test is there,” Tao said.

He said that, “depending on which term you Googled for the PGWP,” an applicant might find information about the test requirement on one web page, “in one small box that wasn’t even in special font or colours or really stood out.”

“And it was one of those expandable ones too, so you had to expand to get to it,” he added. “That’s where they had that information. So it was really hidden.”

He said changes were made to the Immigration, Refugees and Citizenship Canada web pages late last year after some reporting on the issue….

source: Confusion around postgraduate work permit language resulting in rejections