Thousands of applicants have been assigned to inactive immigration officers and IDs. Are you one of them?

Another unfortunate example of processing failures. Departmental response weak to be charitable:

Canada’s Immigration Ministry has assigned tens of thousands of applicants to immigration officers or placeholder codes that are inactive and no longer working within their system — some who’ve last logged in and processed files up to 16 years ago, and from airports and visa offices around the world.

Immigration, Refugees, and Citizenship Canada (IRCC) data on “inactive users” on their Global Case Management System (GCMS) — its worldwide internal system used to process citizenship and immigration applications — show 59,456 open, pending or re-opened applications that were assigned to 779 former employees or dormant computer placeholder codes used to hold applicants in queue as of this February.

The department told CBC once a user is set as inactive, “it means they are no longer using the system and their access is no longer available.”

Source: Thousands of applicants have been assigned to inactive immigration officers and IDs. Are you one of them?

About Andrew
Andrew blogs and tweets public policy issues, particularly the relationship between the political and bureaucratic levels, citizenship and multiculturalism. His latest book, Policy Arrogance or Innocent Bias, recounts his experience as a senior public servant in this area.

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