Ottawa will continue online citizenship tests after success of pilot program

After a slow start, some encouraging news:

Ottawa’s groundbreaking virtual citizenship exam pilot program has exceeded its target intake, and more online tests will be scheduled.

Since the exam was launched virtually at the end of November, more than 6,700 applicants have taken the test, surpassing the initial target of 5,000, according to Asim Zaidan of Immigration, Refugees and Citizenship Canada.

“Prior to the pandemic, IRCC had embarked on a citizenship modernization program to improve client service delivery. Online tests are a part of this program, and have been prioritized due to COVID-19,” Zaidan told the Star in an email.

“Moving citizenship events — ceremonies, tests and interviews — to an online format is a part of the department’s goal of bringing efficiencies to the citizenship program and simplifying the application process.”

The pandemic has slowed much of the department’s operations due to reduced processing capacity as staff moved — and continued — to work from home. The delay led to a ballooning backlog of more than 85,000 people awaiting a test and thousands of others in the queue to be officiated as new Canadians.

While citizenship exams were resumed only virtually two months ago, online citizenship ceremonies returned earlier in June. To date, almost 50,000 new Canadians have taken their oath at 8,000 virtual ceremonies.

“This has been successful thus far. At this point, the new testing platform is still being assessed,” said Zaidan.

“A further number of applicants continue to be invited to take the online test, and we continue to monitor system performance closely and make improvements if necessary.”

Source: Ottawa will continue online citizenship tests after success of pilot program

About Andrew
Andrew blogs and tweets public policy issues, particularly the relationship between the political and bureaucratic levels, citizenship and multiculturalism. His latest book, Policy Arrogance or Innocent Bias, recounts his experience as a senior public servant in this area.

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