Airport, passport and immigration problems ‘should never have happened,’ minister admits

Refreshing admission by Minister Miller (he consistently one of the few ministers who is more candid with respect to government weaknesses and failures). And yes, the task force is more communications than substance as the main issues involve Service Canada and IRCC, which did not need a task force to address. (Airport issues are more complex given the different players involved):

The delays plaguing Canada’s airports, passport services and immigration processes “should never have happened in the first place,” the federal minister charged with co-leading Ottawa’s task force on slashing wait times admitted Monday.

Crown-Indigenous Relations Minister Marc Miller, providing an update on the government’s efforts to tackle pandemic-induced delays across a swath of operations and services, said that despite some improvements, officials were still working to prevent such issues from occurring again.

“I do want to say that nobody should be congratulating themselves for having done their jobs. We are by no stretch of the imagination out of the woods yet. The focus will continue to be on Canadians and the results they expect and deserve from this or any other government,” Miller said at a joint news conference with other ministers.

Prime Minister Justin Trudeau struck a committee involving 13 cabinet members in late June to get started on reducing wait times at major airports and clear out backlogs that led to sluggish processing times for passport and immigration applications.

As COVID-19 restrictions eased, air passengers passing through Canadian travel hubs have contended with hours-long delays in security screening lines, delayed or cancelled flights, hiccups with the ArriveCAN app and the chaos of lost baggage.

Transport Minister Omar Alghabra said Monday that between January and August, the number of air travellers jumped by more than 250 per cent just as the travel industry faced staffing shortages.

He pointed to the hiring of more than 1,800 new screening officers and weekly meetings with airlines, airports and travel-related government departments as evidence that delays were improving. According to the federal government, between Aug. 18 and Aug. 21, 85 per cent of passengers were screened within 15 minutes. The number of aircraft held at Toronto’s Pearson International Airport also dropped to 47 by the third week of August, down from 370 in May.

Monette Pasher, the interim president of the Canadian Airports Council, said there has been “marked progress” in reducing wait times and cancellations in the past few weeks.

But she told the Star in a statement that other measures, like modernizing screening procedures and reopening Nexus assessment centres amid a backlog of applications for the trusted traveller program, would improve the situation more.

The staffing increases don’t change the fact that airport screeners are “worn out,” said Catherine Cosgrove, the director of communications and public affairs for Teamsters Canada, which represents over 1,000 screeners across the country.

“We can expect to continue seeing difficulties in hiring and retaining screeners and delays throughout the fall,” she told the Star, adding that there still aren’t enough trainers to get new hires working at full capacity.

Addressing frustrations experienced by Canadians trying to renew or apply for passports, Families, Children and Social Development Minister Karina Gould acknowledged “the recent demand for passports far exceeded the government’s expectations.”

That was despite unions representing federal workers warning the government in 2021 that passport requests would rise, without the necessary staffing to take on the increased load.

Gould said Ottawa has boosted the number of staff handling the country’s passport program and that workers have implemented a “triage system” to better process applications. Passport services have also been expanded in a number of offices and Service Canada centres.

Immigration Minister Sean Fraser also discussed application backlogs within his department, which have left international students and others hoping to immigrate to Canada in limbo.

“Though we have a welcoming nature towards newcomers, our immigration system has faced unprecedented challenges and obstacles that have become larger and have compounded on one another over the past few years,” Fraser said.

He said that owing in part to staffing changes, his department had returned to a “pre-pandemic service standard” in some areas and was on track to reaching its permanent residency and study permit goals.

“We could have sat here and blamed others. We could have blamed airlines, we could blame this, that and the other. But we realized quite quickly that a lot of responsibility did lie on our shoulders,” Miller told reporters.

“To some extent, we were slow in responding to a number of unprecedented … things that Canadians expect to see from their governments.”

Indeed, ministers said Monday that Ottawa has been “scrambling” to contend with a series of challenges outside its control, from the havoc the pandemic wrought on Canada’s travel sector to continuous humanitarian crises that hampered which immigration applications were prioritized.

“We’ve thrown bodies at the problem, which is not the most effective way of doing things. It’s important because it got people their passports in time so they could finally travel after sitting in their houses for two years,” Miller said. “That is not the most effective way … of doing things.”

Source: Airport, passport and immigration problems ‘should never have happened,’ minister admits

Immigration Minister says his department has shifted focus to international student visas as many await last-minute approval

Yet the latest example of management weaknesses at IRCC as it appears to lurch from one program backlog to another. The risk is, of course, that the shift in resources to address student visas will adversely impact other programs, leading to future negative headlines:

Immigration Minister Sean Fraser says his department has shifted its focus toward tackling backlogs in student visa applications, as many students who have been accepted to attend Canadian universities and colleges this semester wait nervously for their immigration approvals.

The minister made the comments Monday as part of the first news conference by the task force to improve government services. Prime Minister Justin Trudeau announced the team of cabinet ministers in June when the federal government was facing heavy public criticism for failing to provide basic services, such as timely passport delivery or efficient traveller processing at Canadian airports.

Mr. Fraser said his department recently shifted its focus away from work permits to tackle the demand for student visas.

“We had been focusing over the course of the summer on processing as many work permits as possible to help address the labour shortage. We’ve made a pivot, and through the month of August, we expect that we’re going to process a little more than 104,000 additional study permits,” he said. “There has been an absolute explosion in demand when it comes to Canada’s International Student Program in recent years.”

The student visa delays recently prompted a complaint from the Indian High Commission in Ottawa. India is the largest source country for international postsecondary students.

In addition to Mr. Fraser’s update, Monday’s news conference included assurances from Families, Children and Social Development Minister Karina Gould that passport wait times had improved and an update from Transport Minister Omar Alghabra, who said delays and cancelled flights have been dramatically reduced.

Opposition MPs said the task force is little more than a public relations exercise. They also say some of the improvements in areas such as passports and travel delays can be attributed to the fact that the summer travel season is coming to an end.

As for the Immigration Minister’s comments about student visas, Conservative and NDP MPs said this is part of a continuing pattern of shifting focus from one crisis to another, which they say ultimately creates bigger problems for the system as a whole.

Conservative MP Jasraj Singh Hallan said the students awaiting visas are expecting to start classes shortly.

“There are many students that are still left in limbo in this immigration backlog,” he said. As for the task force, he said many of the members are the same ministers who are ultimately responsible for the service issues.

“This task force really hasn’t shown or done anything yet,” he said.

NDP MP Jenny Kwan said Canada’s immigration system, including student visa applications, is in a state of chaos. She said operating in a constant state of “crisis management mode” is not sustainable.

Ms. Kwan said there should be independent reviews of the key departments to determine why services are failing.

“The task force was established as a political cover-up,” she said.

International students from outside Canada pay tuition that is often more than two or three times higher than those paid by domestic students.

Naman Gupta, a 22-year-old student in New Delhi, India, was planning to attend York University this fall to pursue a postgraduate certificate.

His study permit has not come through and he said unless something changes in a matter of days, he’ll defer coming to Canada until the start of the January term. However the $17,000 in tuition he paid won’t be returned in the meantime, he said.

“It’s going to be tough. All my plans are held up,” Mr. Gupta said. “I’m pretty stressed.”

He said he expected the visa processing would have been expedited to ensure that students could arrive in time for the start of their courses.

“I would’ve appreciated if they could apply more compassion to the situation,” Mr. Gupta said. “The response is slow.”

Pallavi Dang, who lives in New Delhi, applied for her study permit in March. She’s disappointed that more than five months later she still hasn’t heard whether she will be approved. Department guidelines said respondents can normally expect an answer in eight weeks, and that current average processing times are about 12 weeks.

She said she had made plans to hand over her business while she was away, but now she’ll need to change course.

“All that planning is on hold,” Ms. Dang said. “I’m not able to take another step.”

Paul Davidson, president of Universities Canada, an umbrella group that lobbies on behalf of nearly 100 Canadian universities, said Canada trails countries such as Britain and Australia in visa processing.

He said there has to be more federal government investment in IT capacity to speed up processing.

“I think that’s really the solution,” Mr. Davidson said. “There’s all-party support for international students, there’s a good policy climate, but it’s the operational reality that needs to improve.”

Source: Immigration Minister says his department has shifted focus to international student visas as many await last-minute approval

Diane Francis: Provinces need more say over immigration

Immigration is shared federal-provincial jurisdiction. So legitimate to support provincial calls for increases in the Provincial Nominee Program, less legitimate to request a Quebec deal (which, in any case, only applies to the economic class).
But Francis can’t resist the cheap shot on the current government, despite the government having dramatically increased immigration levels and largely maintained the proportion of economic immigrants at close to 60 percent of the total and thus her assertion that immigration “has been skewed toward family reunification and other politically motivated goals, not toward helping this country meet its economic goals” is false.
That being said, her praise of Ontario Minister McNaughton’s measures to improve credential recognition is well warranted:
In Prime Minister Justin Trudeau’s Canada, politics outweigh good policies, especially when it comes to immigration. For instance, Trudeau has ratcheted immigration goals up to 400,000 a year, but hasn’t made a dent in terms of overcoming Canada’s skilled labour shortages.
Nearly 37 per cent of all businesses say they’re facing a shortage of skilled workers. This is because our immigration system has been skewed toward family reunification and other politically motivated goals, not toward helping this country meet its economic goals.

Source: Diane Francis: Provinces need more say over immigration

Trudel: Intelligence artificielle discriminatoire

Somewhat shallow analysis, as the only area that IRCC is using AI is with respect to visitor visas, not international students or other categories (unless that has changed). So Trudel’s argumentation may be based on a false understanding.

While concerns regarding AI are legitimate and need to be addressed, bias and noise are common to human decision making.

And differences in outcomes don’t necessarily reflect bias and discrimination but these differences do signal potential issues:

Les étudiants francophones internationaux subissent un traitement qui a toutes les allures de la discrimination systémique. Les Africains, surtout francophones, encaissent un nombre disproportionné de refus de permis de séjourner au Canada pour fins d’études. On met en cause des systèmes d’intelligence artificielle (IA) utilisés par les autorités fédérales en matière d’immigration pour expliquer ces biais systémiques.

Le député Alexis Brunelle-Duceppe rappelait ce mois-ci que « les universités francophones arrivent […] en tête du nombre de demandes d’études refusées. Ce ne sont pas les universités elles-mêmes qui les refusent, mais bien le gouvernement fédéral. Par exemple, les demandes d’étudiants internationaux ont été refusées à 79 % à l’Université du Québec à Trois-Rivières et à 58 % à l’Université du Québec à Chicoutimi. Pour ce qui est de l’Université McGill, […] on parle de 9 % ».

En février, le vice-recteur de l’Université d’Ottawa, Sanni Yaya, relevait qu’« au cours des dernières années, de nombreuses demandes de permis, traitées par Immigration, Réfugiés et Citoyenneté Canada, ont été refusées pour des motifs souvent incompréhensibles et ont demandé des délais anormalement longs. » Il s’agit pourtant d’étudiants qui ont des bourses garanties par leur établissement et un bon dossier. Le vice-recteur se demande à juste titre s’il n’y a pas là un préjugé implicite de la part de l’agent responsable de leur évaluation, convaincu de leur intention de ne pas quitter le Canada une fois que sera expiré leur permis d’études.

En somme, il existe un faisceau d’indices donnant à conclure que les outils informatiques d’aide à la décision utilisés par les autorités fédérales amplifient la discrimination systémique à l’encontre des étudiants francophones originaires d’Afrique.

Outils faussés

Ce cafouillage doit nous interpeller à propos des préjugés amplifiés par les outils d’IA. Tout le monde est concerné, car ces technologies font partie intégrante de la vie quotidienne. Les téléphones dotés de dispositifs de reconnaissance faciale ou les assistants domestiques ou même les aspirateurs « intelligents », sans parler des dispositifs embarqués dans plusieurs véhicules, carburent à l’IA.

La professeure Karine Gentelet et l’étudiante Lily-Cannelle Mathieu expliquent, dans un article diffusé sur le site de l’Observatoire international sur les impacts sociétaux de l’IA et du numérique, que les technologies d’IA, bien que souvent présentées comme étant neutres, sont marquées par l’environnement social duquel elles sont issues. Elles tendent à reproduire et même à amplifier les préjugés et les apports de pouvoir inéquitables.

Les chercheuses rappellent que plusieurs études ont montré que, si elles ne sont pas adéquatement encadrées, ces technologies excluent des populations racisées, ou bien les surreprésentent au sein de catégories sociales considérées comme « problématiques » ou encore, fonctionnent inadéquatement lorsqu’elles sont appliquées à des individus racisés. Elles peuvent accentuer les tendances discriminatoires dans divers processus décisionnels, comme la surveillance policière, des diagnostics médicaux, des décisions de justice, des processus d’embauche ou d’admission scolaire, ou même le calcul des taux hypothécaires.

Une loi nécessaire

En juin dernier, le ministre fédéral de l’Innovation, des Sciences et de l’Industrie a présenté le projet de loi C-27 afin d’encadrer l’usage des technologies d’intelligence artificielle. Le projet de loi entend imposer des obligations de transparence et de reddition de comptes aux entreprises qui font un usage important des technologies d’IA.

Le projet propose d’interdire certaines conduites relativement aux systèmes d’IA qui peuvent causer un préjudice sérieux aux individus. Il comporte des dispositions afin de responsabiliser les entreprises qui tirent parti de ces technologies. La loi garantirait une gouvernance et un contrôle appropriés des systèmes d’IA afin de prévenir les dommages physiques ou psychologiques ou les pertes économiques infligés aux individus.

On veut aussi prévenir les résultats faussés qui établissent une distinction négative non justifiée sur un ou plusieurs des motifs de discrimination interdits par les législations sur les droits de la personne. Les utilisateurs des technologies d’IA seraient tenus à des obligations d’évaluation et d’atténuation des risques inhérents à leurs systèmes. Le projet de loi entend mettre en place des obligations de transparence pour les systèmes ayant un potentiel de conséquences importantes sur les personnes. Ceux qui rendent disponibles des systèmes d’IA seraient obligés de publier des explications claires sur leurs conditions de fonctionnement de même que sur les décisions, recommandations ou prédictions qu’ils font.

Le traitement discriminatoire que subissent plusieurs étudiants originaires de pays africains francophones illustre les biais systémiques qui doivent être repérés, analysés et supprimés. C’est un rappel que le déploiement de technologies d’IA s’accompagne d’importants risques de reconduire les tendances problématiques des processus de décision. Pour faire face à de tels risques, il faut des législations imposant aussi bien aux entreprises qu’aux autorités publiques de fortes exigences de transparence et de reddition de comptes. Il faut surtout se défaire du mythe de la prétendue « neutralité » de ces outils techniques.

Source: Intelligence artificielle discriminatoire

Immigration law change leaves some newcomers struggling to prove that their marriages are genuine

Some good data on overall numbers as well as the explaining the impact of the change made under the Conservative government requiring both conditions “nongenuine marriage “and” entered into for immigration purposes” to be met to only one condition, changing the “and” to “or:”

Deeparani Harishkumar Dhaliwal says she ends up emotionally and financially drained every time she travels to India to visit her husband and their young son.

Sometimes she stays for two months, other times for as long as six. But she ends up having to find a new job and a new apartment each time she returns alone to Canada.

Due to her frequent trips and moves, Dhaliwal, 37, has very few belongings. The Mississauga woman has been making these journeys for a decade, since she went back to India for an arranged marriage in 2011.

It’s not her preferred lifestyle, she says. But her spousal sponsorship to let her husband join her in Canada has been refused four times on the ground that it’s not a genuine marriage.

Her appeals to a tribunal have been denied, most recently in June, and so have her appeals of those appeal decisions.

“I cannot give up. I need a good future for my child. I need a good future for my family that they can’t have in India,” said Dhaliwal, who took their Canadian-born son Sehajveer to the care of her in-laws and husband in India, due to her lack of child-care options here, when he was two months old. She only recently brought him back to Canada at age eight.

Family reunification has long been considered an important reason to let spouses come to Canada. However, some newcomers such as Dhaliwal face years of bureaucracy, culturally loaded questions about marriage and a subjective evaluation process, with their families’ future at stake.

“Bringing a child into this world is not a small thing. This is not for immigration purposes.”

Between 2016 and 2021, there were 410,546 Canadians who applied to sponsor their foreign spouses for permanent residence, including spouses already in Canada and those still abroad. Over the same period, 368,332 were approved and 27,826 were refused, a refusal rate of seven per cent. (Delays in processing account for the mathematical discrepancy.)

The top grounds for refusals were: the relationship was deemed not genuine; the spouse was inadmissible for different reasons; or the couple failed to meet cohabitation requirements, produce required documents or answer questions truthfully.

As of mid-August, the federal immigration department still has 62,772 pending spousal sponsorship applications in process, including 2,487 cases where applicants have been refused before.

“The Government of Canada recognizes that the majority of relationships are genuine and that most applications are made in good faith,” says immigration department spokesperson Rémi Larivière. “To protect the integrity of our immigration system, officers must do their due diligence to determine whether a marriage is genuine.”

Couples are often interviewed to have their credibility assessed by immigration officials, and failed applicants can appeal to the Immigration and Refugee Board, where an independent adjudicator reviews the decisions. Between 2016 and 2021, the tribunal heard 7,702 spousal sponsorship appeals.

Included in those were Dhaliwal’s efforts to sponsor her husband, Amandeep Singh Dhaliwal, 33, to Canada.

In 2010, Dhaliwal came as a permanent resident with her then-husband but the two separated the following year, she told immigration officials, due to his alleged abusive behaviour. Shortly after the separation (they’re now divorced), she met her current husband and sponsored him in 2012.

The first sponsorship was refused because her divorce in India wasn’t recognized under Canadian law so the new marriage was considered invalid.

“A person must prove that their relationship is genuine and was not entered into primarily for the purpose of acquiring any status or privilege,” said Larivière.

“She reapplied three times after that. Each time, the officer was not satisfied that the marriage was not entered into for the purpose of acquiring any status or privilege under the Immigration and Refugee Protection Act.”

Dhaliwal said she has been financially supporting her husband, who runs a small family farm. To pay for all the legal fees and trips, she said she has sold the gold necklace, bangle and earrings that her late mother bequeathed to her.

With her son by her side now, she is now studying to become a personal support worker while working as a security guard at Toronto’s Pearson airport. She still likes to hope that her husband could join them in Canada soon and they could buy a house and build a home here.

“We are standing by each other for a lifetime no matter what the conditions are, no matter what the (sponsorship) results are,” said Dhaliwal, who had a miscarriage earlier this year that she attributed to the stress from her legal battle.

“We have to stay in Canada because this is the only country where I can support my family and raise my child for a better future.”

The couple said it’s awfully hard to stay apart whenever Dhaliwal had to return to the cruel reality of being alone in Canada whenever she left India, where people make fun of them and taunt them about their marriage.

“Whenever we see relatives, people ask the same question. You guys have a kid together and it’s been so many years, and you still don’t have visa. It’s hard to answer people and explain to them our bond,” Amandeep Singh Dhaliwal, 33, said from India.

“In my life, my wife is God’s blessing. I am very hard working but due to limited opportunity in India, I couldn’t help her financially and most of burden of family is on her.”

While Dhaliwal made the mistake of not getting her divorce in India notarized before her first sponsorship, the second application, filed in 2014, was rejected due to doubts about the genuineness of the marriage.

The appeal tribunal concurred with the concerns raised by immigration officials, citing:

  • The couple’s compatibility in terms of age, education, marital and religious backgrounds (She is Hindu, 37, divorced and university educated; he is Sikh, 34, a high-school dropout, and it’s his first marriage);
  • The difficulty both spouses had in detailing their first conversation and the attraction they shared that led to their quick marriage a month after they met;
  • Inconsistency in their evidence with regards to their wedding, honeymoon and intimacy; and
  • Concerns that Dhaliwal’s first marriage was also a marriage of convenience.

Immigration consultant Sol Gombinsky, who is advising the couple, says spousal applicants are judged through the Canadian lens and that applicants are often stumped by the questions raised by immigration officers at interviews.

One question posed to the couple at their immigration interview was about their first sexual encounter after the marriage.

“It has always bothered me that they ask somebody abroad questions (from) thousands of miles away, with a different culture, different religion, and they ask questions that in many cultures are difficult to answer,” said Gombinsky, who worked 30 years with the immigration department, including a stint as an appeals officer.

“When something starts off bad and you get off on the wrong foot, it’s very difficult to correct it.”

In refusing the first appeal, the appeal tribunal said a variety of factors are taken into account in assessing if a relationship is genuine: the intent of the marriage; length of the relationship; amount of time spent together; conduct at the time of meeting, engagement and wedding; knowledge of each other’s relationship history; level of continuing contact and communication; financial support; sharing of child care responsibility; and knowledge about each other’s extended families and lives.

“The preponderance of the evidence support a finding that the marriage was entered into primarily for the applicant’s immigration to Canada, and is not genuine,” a tribunal concluded in 2016 in this case.

Seasoned immigration lawyer Lorne Waldman says what makes it hard to reverse a refusal in a case such as Dhaliwal’s is an amendment of the law by the former federal Conservative government.

The old regulation let officials refuse a spousal application if it was a nongenuine marriage “and” it was entered into for immigration purposes.

“But now you can refuse a sponsorship because it was entered into for immigration purposes or it’s not genuine,” explained Waldman, who represented Dhaliwal and her husband at their latest appeal this year.

“Since the change … if the case is refused at the beginning, then it’s really difficult to overcome, because that’s a finding that was made based upon what happened at the time they were married. Changes that occur afterwards don’t affect that part of the (initial) decision.”

As a result, many genuine couples have also been trapped if they fail to present their cases properly the first time, Waldman said.

Dhaliwal’s third and fourth sponsorship applications were refused in 2017 and 2021, on the same grounds. In the subsequent appeals, the appeal tribunal ruled that the same issue had been decided previously, and dismissed the requests.

Despite a DNA test result confirming the paternity of Dhaliwal’s child, the second appeal panel noted 22 specific problems with the couple’s evidence at the 2016 hearing and determined that none of the new evidence addressed those findings.

“While the new evidence might be relevant vis-à-vis whether the marriage is now genuine, it was not directly probative of whether the marriage had been entered into primarily for immigration purposes,” cited the latest appeal decision released in June.

In that decision, the tribunal recognized there’s a child of the marriage and the child continues to be jointly raised by the couple, which addressed some of the concerns previously raised.

“However, it is clearly not probative of them all,” said the tribunal.

Citing case law, the Immigration Appeal Division (IAD) tribunal said the existence of a child of the marriage will favour a finding of genuineness, but it is not proof in itself.

“In this appeal, it has already been held that, despite the existence of a child, the Appellant did not establish that this is a genuine marriage or that it was not entered into primarily for immigration purposes,” said the Immigration Appeal Division.

“If it is a fraudulent immigration marriage — and the Appellant has failed to establish otherwise before the IAD and visa officers — I cannot say that the child’s best interests favour holding another IAD hearing on the matter,” wrote adjudicator Benjamin R. Dolin in his June 23, 2022 decision.

While it’s not impossible to have a child in order to facilitate immigration through a spousal sponsorship, Waldman said he has never come across such a case in his more than four decades of legal practice.

“I’ve seen quite a few other cases like this. It’s really a tragic situation because families are being separated unnecessarily. Children are growing up with only one parent and people are not able to be with their spouses,” he said.

“For a lot of people, it’s not going to be possible to go back to their country. It’s not an option for a lot of people either because the financial situation in the country is extremely difficult.”

Source: Immigration law change leaves some newcomers struggling to prove that their marriages are genuine

Channel crossings to the UK top 25,000 so far this year

By way of comparison, about 20,000 irregular arrivals at Roxham Road between January and July 2022 (virtually all), compared to close to 2 million at the US Southwest land border:

More than 25,000 migrants and refugees have crossed the Channel to the UK so far this year, government figures show.

A total of 915 people were detected on Saturday in 19 small boats, the Ministry of Defence (MoD) said, taking the provisional total for the year to 25,146.

There have been 8,747 crossings in August so far, including 3,733 in the past week, analysis shows.

The highest daily total on record came last Monday, 22 August, with 1,295 people crossing in 27 boats.

It has been more than four months since the home secretary, Priti Patel, unveiled plans to send refugees to Rwanda to try to deter people from crossing the Channel. Since then, 19,878 people have arrived in the UK after making the journey.

Source: Channel crossings to the UK top 25,000 so far this year

How VR and AI could revolutionize language training for newcomers

Innovative:

Adla Hitou is shamelessly showcasing her stellar work experience as she tries to convince the interviewer to hire her.

The Syrian newcomer answers every question that’s tossed her way.

“Give me that $3-trillion job,” she says, before bursting into laughter.

The assertive and fun-loving Hitou undertaking this mock job interview in virtual reality seems like an entirely different person from the timid mother of two who normally only whispers to others in her real-world classroom.

“I don’t feel nervous speaking in English in the virtual world because I just disappear. When I talk, I’m not afraid to make mistakes anymore. I just feel more confident,” says the 51-year-old Mississaugan, a former pharmacist who resettled in Canada in 2018 via Lebanon.

Alexander called the project’s use of VR in language learning “groundbreaking,” adding the technology appears to help participants overcome the self-consciousness in communicating in their second language.

“At this point, VR is a great equalizer. When students are using VR, they seem to feel this freedom to want to be able to speak. I think part of it is, when they’re in the VR world of it, they’re less concerned about themselves and about making mistakes, where they are actually being represented by a cartoon character.”

On this sweltering Saturday, instructor Anthony Faulkner and volunteers prepared the four female and three male adult learners on how to tackle questions at a job interview.

At first glance, there’s nothing atypical about the drill, a part of the English as a Second Language curriculum to help adult immigrants learn the language for their successful integration in their adopted country.

They talked about how to make a formal introduction of themselves, highlight their accomplishments and think on their feet when faced with the unexpected.

Sitting in a circle in the lab, Hitou — in a soft and gentle voice — told classmates in the physical world about her training as a pharmacist, her work experience as a project manager with the World Health Organization’s food and vaccination programs in Syria, and the civil war that forced her exile.

“I’m good at communication. I can take your ideas, relate the information and make a good presentation,” she said, adding personal details: “I love volunteering and do handcraft. I’ve made crochets and sold them at bazaars to raise money for charities. I am a bad seller but I have a kind heart.”

After the in-class session, with help of a team of volunteers, the participants were invited to put on their headsets, lift the hand-held controllers and enter Faulkner’s virtual office resembling an executive suite — wood panelling, rows of bookshelves and a bronze chandelier.

In an instant, Hitou, in her white hijab and blue one-piece dress, transformed into an avatar in the virtual world, revealing her long silver hair and sporting a black business suit.

“How do you deal with failures and mistakes?” asked Faulkner, standing in the middle of the classroom and moving his hand-held controllers in the air to make his avatar do a “hands-open, palms-up” gesture.

Caught by the surprise question, Hitou, behind her headset and facing a whiteboard in the physical world, confidently replied: “We are all humans. We have to learn from our mistakes and understand why we made the mistakes and failed. I do not give up.”

“This is so much more fun than learning English from books and notes in the traditional classroom,” she said later. “Now, I remember every word and thing that I see and learn in the virtual world when I go back to the real world.”

The virtual job interview is just one of many thematic VR experiences covered over the eight-week course by the research team that developed the customized scenarios with help from ENGAGE, a virtual platform that simulates the way people interact in the physical world for multi-user events, collaboration, training and education. One scene includes a dinner party at a virtual highrise loft; another involves the planning of a Canadian road trip where each newcomer is assigned to research a part of the country before going to the different booths in a virtual conference hall to make a presentation to their peers about these places and activities.

Instead of just viewing some Canadian landmarks on television as peers in a regular class might, the VR participants can take virtual tours of Niagara Falls, Toronto’s Eaton Centre and St. Lawrence Market through the VR 360 videos on YouTube VR.

Oakville’s Manar Mustafa, a computer engineer who fled war in Syria and came here in 2016, said she attended a regular English program at a newcomer settlement service agency but nothing can compare to VR learning.

“This is a perfect experience. I never used VR but everything feels so real in the VR world. I have not visited the Niagara Falls but now I have. It was right in front of me in the classroom and I didn’t even get wet,” the 36-year-old mother of four said with a chuckle.

“Initially, I felt dizzy (with motion sickness), but now I really love it. I feel very comfortable with it.” 

Her classmate, Afghan journalist Abdul Mujib Ebrahimi, who only arrived in Canada last November, said he hopes to quickly translate what he has learned from the virtual world to the real world.

“The VR experience pushes you in a real situation. You are a character and you use your imagination to communicate with others. If I don’t know a word or how to say something, I just explain it in a different way for people to understand me,” said the 27-year-old from Badakhshan. 

“I’m still trying to learn English and work with English, but I am more confident when I talk to real people.” 

Alexander cautions that it’s too early to determine the effectiveness of VR in language learning.

“We have to be careful of the novelty effect of VR. Our students are enjoying the experience maybe because they’re trying VR for the first time and they can tell their friends and family about it,” he explained.

The VR class this summer is part of a series of projects that also include participants in traditional classrooms and artificial-intelligence-assisted learning in front of a computer. The AI session will be launched in winter.

There are about 80 newcomers waiting to get in the program, according to Marwa Khobieh, executive director of the Syrian Canadian Foundation, which has been running a joint English tutoring program for newcomers with volunteers from U of T since 2017.

She concedes that VR language learning is expensive, with the required infrastructure and equipment in its infancy, but if it succeeds, there’s a huge potential to use it to accelerate the learning and ultimately the integration of new immigrants.

“If we’re able to help newcomers learn and improve their language skills in two years instead of four, it’s worth the investment,” noted Khobieh. “Technology is our future and this can change the future of language training for newcomers.”

Source: How VR and AI could revolutionize language training for newcomers

International students waiting for visas from Ottawa at risk of missing start of classes

An unfortunate additional example at IRCC. Given this and other examples, perhaps time for the government to scale back to program capacity, rather than failing to meet service standards and expectations:

Delays in processing student visas have put a large number of international students at risk of missing the start of fall classes this year, as the federal Immigration Department struggles to keep up with what it describes as a surge in applications.

The issue has sparked a complaint from the Indian High Commission in Ottawa, which said in a statement that it has received a number of petitions from Indian students frustrated with lengthy wait times for visa processing.

India is Canada’s largest source country for international postsecondary students. Students from outside Canada pay tuition fees that are often more than two or three times higher than those paid by domestic students, and that money has become a crucial source of funding to universities and colleges across the country.

According to the Immigration Department, the number of student visa applications is growing. Canada received more than 123,000 applications for student visas from India in the first five months of this year, an increase of 55 per cent over 2019, according to Aidan Strickland, a spokesperson for Immigration Minister Sean Fraser. So far this year, Immigration, Refugees and Citizenship Canada (IRCC) has processed more than 360,000 student visas, a 17-per-cent increase over the same period in 2021.

Students apply for the study permits only after they have been accepted to Canadian universities. Until their visa applications are processed they aren’t allowed to enter Canada to study – and that is true even if they have already paid tuition, or taken out student loans.

Ms. Strickland added in a statement that IRCC is still struggling with the continuing impact of the COVID-19 pandemic on its operations around the world. She said the government is prioritizing applications from students aiming to begin their studies in September, but that not all applications will be processed in time for fall 2022.

“IRCC has seen an unprecedented volume of applications received for both initial study permits and extensions in 2022, not just from citizens of India but on a global scale,” Ms. Strickland said.

The number of students affected is not clear, but Canada’s diplomatic mission in India said in a tweet last week that a “large number” had experienced long wait times or not received visa decisions.

Federal data show that, as of the end of July, 34 per cent of pending international student visa applications were taking longer to process than government standards dictate.

Indian students contribute more than $4-billion in tuition fees to Canada’s postsecondary system, according to the statement from the Indian High Commission. More than 230,000 Indian students are enrolled at Canadian schools, the statement said.

At the University of Toronto, the number of students contacting registrars with study permit concerns is higher than usual, the university said in a statement. The university said it has been in constant contact with IRCC, and with the Minister’s office directly, to advocate for timely processing of study permit applications and to explain the impact of the delays on students. The statement added that any students unable to enter the country because of the delays can seek deferrals if they are eligible.

Gautham Kolluri, an international-student recruiter and immigration consultant based in Waterloo, Ont., said the number of students affected is likely in the thousands.

He said these are students who have accepted places offered to them at Canadian universities or colleges and expected to have their student visas approved in a matter of weeks. Instead, the process is taking months.

One client of his waited six months to get a study permit, he said.

Mr. Kolluri said he is advising some clients that they are unlikely to receive approval from IRCC before classes begin. At this point, he said, he’s recommending they defer until the next available intake, which can mean a delay until January, or in some cases until next September.

“They’re devastated. For them it’s their studies, but also their future career and opportunities in Canada that are affected,” Mr. Kolluri said. “We are losing these kind of good students who could make a contribution to Canada.”

Most students in India take out education loans in their home countries before coming to Canada. Mr. Kolluri said the interest on those loans starts accumulating even if the students haven’t been able to begin their studies, adding to the pressure they feel if there are problems with their study permits.

Before the pandemic, he said, visa approvals often came through in two to three weeks, and in some cases as quickly as 48 hours. Now, IRCC’s website says it takes up to 12 weeks on average for a study permit application from India to be approved. The target is eight weeks, according to the department.

Ms. Strickland said Mr. Fraser has announced that he expects to hire an additional 1,250 officers by the end of fall to tackle application backlogs and processing delays, paid in part with $85-million in additional funds directed to the department in the government’s 2021 fiscal update.

Source: International students waiting for visas from Ottawa at risk of missing start of classes

More than 1.3 million immigration applications still in backlog

Will see what the data shows in coming months, as well as the various media coverage of specific cases. Usual approach of throwing money and people rather than fundamental policy and program changes.

In one sense, almost the “citizenshipization” of immigration programs, as the citizenship program has a history of growing backlogs that are addressed, when too politically embarrassing, by an injection of funds (happened under Liberal Minister Volpe and Conservative Minister Alexander):

Canada’s immigration minister now projects it will only take a few months longer than originally hoped to get application wait times back on track, even though the crisis in Ukraine and other “external” events have worsened the backlogs.

In January, Immigration Minister Sean Fraser vowed to eliminate backlogs caused by the COVID-19 pandemic by the end of the year. That was before Canada launched a major response to the refugee crisis sparked by the Russian invasion of Ukraine and approved hundreds of thousands of Ukrainians and their families to come to Canada temporarily to escape the war.

Those efforts, combined with updates to the government’s aging technology, have led to longer waits for people who want to come to Canada, Fraser said.

As of the end of July, approximately 1.3 million immigration applications in the system have taken longer to process than the government’s service standards dictate they should. That’s about 54 per cent of all the pending applications in the system.

In an interview with The Canadian Press, Fraser said the department may need a few extra months before all immigration streams are back to normal processing times.

“Based on what we’re looking at right now, we shouldn’t be too, too far off the projection of getting back to service standards for work and study permits by the end of this year, and I expect that within a few months of that the visitors visas will be back to service standards,” Fraser said.

That’s barring any new international disasters, he said.

New hiring spree to address backlog

While dealing with the backlogs and humanitarian crises, the Canadian immigration system is also fielding unprecedented demand, Fraser said.

As of July 31, Immigration, Refugees and Citizenship Canada issued more than 349,000 new work permits so far this year, compared to 199,000 in all of 2021.

At a news conference Wednesday, Fraser announced the Immigration Department is in the midst of a hiring spree to bring 1,250 new employees on board by the end of the fall to tackle the massive backlogs in processing applications and the increased demand.

Fraser said the new hires have so far allowed the government to get the waits back on track for new applicants to the express entry permanent residence program, which is the main economic stream for new permanent residents to Canada.

“In the weeks and months ahead there’s going to be a series of new measures that we’re going to be releasing that’s going to help bring workers here more quickly, make it simpler for families to be reunited with their loved ones, and to hold ourselves accountable by being transparent,” Fraser said at the news conference outside of the Vancouver Convention Centre.

The backlogs have been of growing concern since shortly after the pandemic began, when health restrictions made borders more difficult to cross and immigration slowed considerably.

At the end of last year, the government dedicated $85 million to reducing wait times. Another $187.3 million was set aside for the next five years in the 2022 budget.

In June, the prime minister announced ministers would form a task force to deal with growing delays for immigration applications and other government services.

Source: More than 1.3 million immigration applications still in backlog

Ontario’s population will surge by 30% in just over 20 years, according to StatsCan. Experts say we’re not ready

No serious questioning of the assumptions behind the study and those quoted whether this growth will be beneficial or not, and that many demographers disagree with the premise that large scale immigration will materially affect an aging population.

And of course, the experience over the past number of years have shown governments woefully inadequate in addressing healthcare, infrastructure and other programs to serve a growing population:

Ontario’s population is expected to experience sustained growth over the next two decades, but the province may not have the infrastructure to support the booming — and aging — population, some experts warn. 

The number of residents in the province could climb to more than 19 million by 2043, an increase of about 30 per cent since 2021, according to new projections from Statistics Canada. 

That figure is based on a forecast of medium growth, outlined in a report released Monday, which laid out various population projections for the coming decades. The province’s population, which sits at 14.8 million as of 2021, could surpass 21.0 million by 2043. 

But Ontario is ill-prepared to handle the growth, as it lacks the housing and general infrastructure to support the growing population, especially in major urban centres like Toronto, some experts say. 

“It’s obvious: we’re not prepared,” said Phil Soper, president and CEO of Royal LePage. “We can’t even handle the population growth we’ve had over the past 20 years — as households get small, people live longer and immigration numbers rise — let alone potential growth in the two decades to come.”

The lack of affordable housing and planning for population growth in Toronto could hamper the city’s future economic potential, said Sheila Block, senior economist at the Canadian Centre for Policy Alternatives. She noted livability and sustainability are top-of-mind for both residents and investors. 

“If we don’t increase the supply of affordable housing, people will be living in substandard housing,” she said. “We are going to see more people under-housed.”

The city is already living with the consequences of improper planning and a growing population, said Block, who pointed to the crisis in affordable housing

“We need to talk about a sustainable future, a future where we see less damage from climate change and more equity,” she said. “Those are the kinds of issues that have to be considered, and affordable housing is one piece of that pie.”

Soper believes federal and provincial governments will soon be forced to address the crisis and “move aggressively” to support the population increase.

“The growth will force mandated densification laws, where community groups won’t be allowed to hold up the creation of housing because they don’t like it,” he predicted. 

The growth of Ontario’s population, along with that of Canada, as a whole, will largely be driven by immigration, noted Patrice Dion, a demographer with Statistics Canada. In 2021, when Canada’s border largely reopened, the country accepted more than 400,000 immigrants, representing 87.4 per cent of the country’s population-growth that year. 

While Soper and Block say Ontario isn’t prepared for the growth, they also say sustained immigration is necessary to address another key concern: an aging population. 

The country will need to rely on immigration to boost its cohort of working-age Canadians, because the natural growth rate (the number of births minus deaths) continues to decrease, said Block. 

“If you look at countries like Italy or Japan, which have broken immigration systems — Japan has been a very isolated country and it’s very challenging to become a citizen and Italy isn’t that much different — they’re going to face the kind of challenges Canada will, but to a much greater extent,” said Soper.

While Statistics Canada’s population projections vary widely — the different forecasts are based on a variety of factors, including fertility rates, life expectancy and immigration numbers — one thing is almost certain: Canada is expected to experience explosive growth in its cohort of older seniors, while the proportion of children in the country is expected to decline. 

More than 25 per cent of the population will be 65 or older by 2068, up from 18.5 per cent in 2021. Meanwhile, the number of Canadians above 85 may increase more than threefold over that period, from 871,000 in 2021 to 3.2 million in 2068. 

Canada will need to examine how it cares for its seniors, as more people join the group, said Bonnie-Jeanne MacDonald, director of financial security research at the National Institute on aging. 

“Over the next decade, we’re going to start seeing massive numbers of people needing care,” she said. 

“There’s going be a lot more of us being asked to care for seniors. The prospects to meet that challenge are not good,” said MacDonald, who noted the supports for seniors quickly fell apart during the pandemic. 

Source: Ontario’s population will surge by 30% in just over 20 years, according to StatsCan. Experts say we’re not ready