Ottawa to create new system to tackle delays in processing immigration applications

Needed modernization:

Ottawa says it will create a new digital platform to help process immigration applications more quickly after the COVID-19 pandemic underscored the need for a faster shift to a new system.

The federal government pledged in the 2021 budget to spend $428.9 million over the next five years to deliver the platform that would gradually replace the existing case management system.

The new platform will launch in 2023 to improve application processing and provide more support for applicants, the government said.

Alexander Cohen, a spokesman for Immigration Minister Marco Mendicino, said the new system is part of a wider shift towards digital platforms across the department and government.

“Alberta for a long time — my home province here — their provincial nomination system was purely paper-based. But then, in the past couple years, they decided to integrate their provincial nominee system with the Canadian federal government system.”

He said almost half of all immigrants who arrive in Canada under economic class programs come through sub-provincial programs.

“The actual larger issue here, I would say, is actually federalism, and maybe to align the provincial and federal governments on the issue of immigration,” he said.

Andrew Griffith, a former director of citizenship and multiculturalism at the Immigration Department, said it has tried to simplify the process recently by allowing more online transmission of documents.

“These changes are not that easy to implement overnight,” he said.

Griffith said Ottawa’s promise to spend close to a half billion dollars to put in place a new immigration application processing system will be an interesting one to watch because implementing big IT projects presents challenges for the government.

The department should find ways to get rid of any duplication and overlap that may exist in the current immigration system, he said.

“Do we need all those steps? Can some of these steps be automated? Can we use (artificial intelligence) to make determinations?”

Cohen said the immigration department launched in 2018 two pilot projects using computer analytics to help immigration officers triage some online visa applications.

“This computer analytics technology analyzes data and recognizes patterns in applications to help identify routine and complex cases,” he said.

“The goal is to help officers to identify applications that are routine and straightforward for thorough but faster processing, and to triage files that are more complex for a more extensive review.”

He said all decisions on every application are made by a visa officer in all cases and the department’s artificial intelligence tools are not used to render decisions.

“We’re always looking to leverage technology to improve the process for Canadians and those who wish to come here.”

Source: Ottawa to create new system to tackle delays in processing immigration applications

About Andrew
Andrew blogs and tweets public policy issues, particularly the relationship between the political and bureaucratic levels, citizenship and multiculturalism. His latest book, Policy Arrogance or Innocent Bias, recounts his experience as a senior public servant in this area.

One Response to Ottawa to create new system to tackle delays in processing immigration applications

  1. Robert Addington says:

    Time to get rid of the quill pens.

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