Interesting. More smoke than fire in terms of the number of leads followed up and acted upon:
A small team in a secretive government office in the nation’s capital stands ready, 24/7, to hear from Canadians who want to squeal on their neighbours.
Working in 12-hour shifts, between two and four Canada Border Service Agency employees are assigned every day to monitor the agency’s Border Watch Tip Line, a creation of the Paul Martin Liberal government that gives Canadians a chance to report “suspicious immigration activity” to the government around the clock, in either official language.
“No information, however trivial it may seem, is too small,” according to the CBSA webpage for the tip line.
Most of those tips end up being deleted or filed away in government archives, as do those made to two of the government’s other immigration-related tip lines, according to statistics provided to The Hill Times by the federal government.
Many of the communications via the tip lines have actually been questions about how to file paperwork for visas or other routine and unrelated matters. Some are reports of illegal activity that falls outside of the CBSA’s jurisdiction—for example, financial fraud. Others simply don’t include enough information, or do include information “not substantiated” by database searches of CBSA officials, the agency says.
Many of the tips come from members of the public who suspect a business is employing illegal workers, a neighbour may be in Canada with an expired visa, or someone they know might be perpetrating marriage fraud, according to records from earlier this year obtained by The Hill Times.
Others read like the plot from an immigration-themed soap opera.
“Tipster called to report that her friends [sic] husband has sponsored another woman,” reads the summary of one tip received by the Border Watch Tip Line in January.
“Subject is legally divorced in Canada…but she believes that she is still married to her husband [censored] and would like to know if that is legal and if divorce in Canada also means divorce in the original country of marriage.”
That tipster was “advised that [the Border Watch Line] does not offer advice or information” on such matters and told to contact the federal Immigration Department.
Round-the-clock monitoring
Calls to the Border Watch Tip Line—1-888-502-9060—are fielded by officials at the CBSA’s Warrant Response Centre, a “24/7 operation” of 34 full-time CBSA employees who help officers from the CBSA’s regional offices and other law enforcement partners “throughout North America” to execute immigration warrants or look for previously deported persons, according to CBSA spokesperson Line Guibert-Wolff.
The Warrant Response Centre is located on the first floor of a CBSA building in the southeastern corner of Ottawa, but is not open to the public and does not receive tips in-person. The CBSA only confirmed the location of the centre, which it originally declined to disclose and which draws a $2.6-million annual budget, when it was identified by The Hill Times.
The Border Watch Tip Line yielded about 12,000 tips in 2015, though the CBSA took no action in response to about 65 per cent of those tips, according to information obtained through an access-to-information request.
When asked why the agency did not take action on those tips, Ms. Guibert-Wolff wrote that the tip line receives calls “that do not contain sufficient information, calls which are not substantiated by database queries, calls that contain duplicate information that were already referred to the appropriate section, and calls not pertaining to legislation enforced by the CBSA.”
Useful tips are forwarded to regional Immigration Department or CBSA offices for further action, and the CBSA does not track the results, wrote Ms. Guibert-Wolff.
Those regional offices determine the best course of action, which can include further checks of government databases, or referral to other authorities for investigation, in which case “it may be several years” before any results are achieved, wrote Ms. Guibert-Wolff.
Different lines, same tips
Immigration, Refugees, and Citizenship Canada and Employment and Social Development Canada each operate their own online tip-reporting systems; one is intended for suspected citizenship fraud and the other for misuse of the Temporary Foreign Worker Program.
Of 457 tips emailed to IRCC’s citizenship fraud email address during the month of January 2016, 37 were forwarded to the CBSA or Immigration Department offices for further action, while 59 that were classified as spam or duplicates were deleted, and 355 were filed away with no action taken. The six remaining were still pending review as of May, according to information obtained through an access-to-information request. An access-to-information official did not respond to a follow-up question seeking information on why no action was taken on many of the emails.
The 37 tips that were forwarded for further action were split between the 18 government offices or departments, including the CBSA, immigration case processing centres and visa offices everywhere from Lima, Peru to Islamabad, Pakistan.
Subject lines of those emails—the only portion the department disclosed—suggested that tips to the citizenship fraud email address were very similar to those made through the Border Watch Tip Line, including suspicion of people working in Canada illegally, living in Canada illegally, marriage fraud, as well as a handful of emails unrelated to the purpose of the tip line.
“Person currently harbouring an alien immigrant/illegal temporary foreign worker,” reads one; “victim of fraud after marriage,” reads another.
Employment and Social Development Canada also operates a tip line and online fraud reporting tool for people who want to report suspected abuses of the Temporary Foreign Worker Program.
A July, 2015 press release from ESDC said the department had received “thousands of complaints” at that point since the tip line and online reporting tool were launched in April and June 2014 respectively.
A sample of the TFWP tips received online during the months of October and November of 2015, acquired through an access-to-information request, shows that ESDC was acting on about 23 per cent of the tips it had received.