Eng: Will artificial intelligence really fix Ottawa’s troubled Phoenix pay?

Nails it. Without simplification, extremely hard to achieve, AI and automation unlikely to be successful:

…Why did Phoenix fail? There are many reasons, but to name a few: an overwhelming number of rules and processes, including 72 job classifications and 80,000 pay rules, requiring more than 300 customizations built into the payroll system; a lack of proper testing with users before a major rollout; and dated procurement processes that favour large vendors and waterfall methodologies….

Source: Will artificial intelligence really fix Ottawa’s troubled Phoenix pay?