Air Canada says she was being ‘loud, demanding and unruly.’ She says she was being stereotyped. Here’s what the human rights tribunal heard

Will be interesting to see how the Tribunal rules. Incident dates from 2018 and don’t know whether the delay is normal for the Tribunal. As a business class passenger, she would have access to shorter check-in and boarding lines. As an DEI academic and activist, Francis would likely be more aware and sensitive to perceived discrimination and stereotypes:

It’s not an uncommon scene at any busy airport: A passenger needs help and approaches an airline agent who may come across as rude.

But what happened to a Jamaican Canadian at Vancouver International Airport on March 1, 2018 — as described last week over a five-day hearing at the Canadian Human Rights Tribunal — has highlighted the stark contrast in how a Black woman and airline staff viewed their encounter seven years ago.

The case of alleged discrimination for “Flying while Black” will test how far the Canadian Human Rights Act can go in awarding damages to air travellers for discrimination. Claims against carriers are governed by the Montreal Convention, an international pact that’s a standard liability regime for death and injury, damage or loss of baggage and flight delay only.

Business-class passenger June Francis had had her knees replaced six months before a trip to Toronto. She approached an Air Canada check-in agent for help amid an exceptionally long lineup, the tribunal heard.

She testified that the agent cut her off before she could request an accommodation, yelled at her and told her to “get in line.” Unsuccessful in getting the agent’s name or identification number, she took photos of the agent with her cellphone for identification so she could complain to Air Canada.

Francis, who is five-foot-10, was described as “loud,” “demanding” and “unruly,” the tribunal heard from Air Canada. A supervisor and security guard were dispatched and demanded that Francis delete the photos, or else she would be refused boarding.

Francis testified that the supervisor said to her, “I can see why you are a problem. You do not take directions. I can see why you were treated that way.” 

“It was a very demeaning comment,” Francis said. “It suggested that I needed directions from people to know how to behave.”

The now 70-year-old woman — a Simon Fraser University business professor and a King Charles III Coronation Medal recipient for her anti-racism work — said she felt afraid when she saw the airport security guard.

“I was shaken,” she testified. “I had done nothing wrong. I am a Black woman … I know what has happened from my community when law enforcement arrives.”

On the witness stand, the agent, later identified as Betty Liao, described Francis as rude and aggressive, but denied yelling at her to get in line or that the complainant ever mentioned her physical needs. She also testified she did not remember if Francis asked for her name or identification number to file a complaint, or if she refused. 

Liao did remember telling Francis to stop taking photos of her, and told the tribunal she felt unsafe. “This is too intimidating,” testified Liao, who is five feet tall. “And I have no right to say no?”

In laying out the complaint at the hearing, Francis’s lawyer Sujit Choudhry said this is the first case of flying while Black to reach a full hearing before the tribunal.

“Professor Francis, a grandmother, (then) 62-year-old, recovering from a knee surgery, posed no threat,” he told the tribunal….

Source: Air Canada says she was being ‘loud, demanding and unruly.’ She says she was being stereotyped. Here’s what the human rights tribunal heard



Human rights tribunal chair showed unconscious bias in dismissing immigration complaint: Federal Court

Of note:

The former head of Canada’s human rights watchdog demonstrated an “apprehension of unconscious bias” and lost “the necessary objectivity” in dismissing a complaint against the Immigration Department for discrimination, a court has ruled.

In criticizing the decision by David Thomas, the former chair of the Canadian Human Rights Tribunal, the Federal Court concluded the adjudicator breached the duty of procedural fairness by failing to properly address the allegation of bias levelled against him during the human rights complaint proceedings.

Instead, the court said, Thomas erroneously made his own findings on the accusation in an “unexpected addendum” in rejecting the complaint by Amir Attaran that Ottawa discriminated against parents and grandparents by delaying the processing of their permanent residence applications based on age, race, family status and national/ethnic origin.

“The panel did not give the Applicants an opportunity to know the case against them and to fully and fairly respond,” wrote Justice Henry Brown in a rulingon Friday to send the case back to the tribunal for redetermination.

“The panel lost its necessary objectivity by engaging personally and subjectively in the assessment of the bias allegation against him.”

Thomas, in his analysis, denied having unconscious bias against people of Persian background such as the complainant because “some of my closest friends are from Iran.” 

The court decision has added another side note to the already lengthy legal battle by Attaran, a University of Ottawa law professor and American-born Iranian, who filed his complaint to the rights tribunal in 2010 over the Immigration Department’s processing delays for parent/grandparent sponsorships.

At the time of the complaint, it was taking immigration officials 42 days to screen the sponsors of spouses and children — but 37 months for those who wanted to bring their parents and grandparents to Canada.

After some legal wrangling and delays caused by COVID-19, Attaran’s complaint was heard in 2021 by Thomas, who left the tribunal later that year but continued to preside over the case….

In a written statement, Charlotte-Anne Malischewski, the human rights watchdog’s interim chief commissioner, said the decision was important in the evolving jurisprudence in cases involving racial discrimination.

“It clarifies that the legal test for reasonable apprehension of bias is not about the actual state of mind of the adjudicator, but rather whether a reasonable observer would believe them to be biased,” she said.

“If left unchallenged, the (tribunal) decision could be used to make it harder for people to prove discrimination.”

Source: Human rights tribunal chair showed unconscious bias in dismissing immigration complaint: Federal Court

ICYMI: ‘Some of my closest friends are from Iran’: How this human rights hearing sparked a fight over ‘unconscious bias’

Interesting case, which seem always to follow Professor Attaran. And while “some of my closest friends…” arguments can hide explicit or unconscious bias, one needs to assess the context of the remarks and the actual behaviour of the person involved.

An unfortunate side effect of this case is that it provides a disincentive for public office holders to share more of their thinking:

The former head of Canada’s human rights watchdog may have left the door open for an appeal of one of his final rulings by taking the time to make clear his views on the topic — and allegations — of “unconscious bias.”

In doing so, he opened a rare window, observers say, into the private thinking of an adjudicator — one that may now become the subject of scrutiny before the courts.

In July, David Thomas, the former chair of the Canadian Human Rights Tribunal, dismissed a complaint against the Immigration Department.

Thomas also took the unusual step of including a seven-page addendum with his 109-page decision. In those extra pages, he addressed the fact that he had been accused of unconscious bias during some heated exchanges at the hearing.

“I feel the need to speak on the record from a personal perspective,” Thomas wrote. “Allegations of racial bias are very toxic in today’s world. The mere allegation of such impropriety carries with it significant stigmatization.

“It is often very difficult for the accused to achieve redemption because the allegation, though difficult to prove, is also quite difficult to disprove. My personal reputation was impugned by Dr. Attaran’s allegation, so I wish to reply to defend myself.”

The case Thomas was hearing centred on a human rights complaint brought by Amir Attaran, a University of Ottawa law professor and an American-born Iranian.

In 2009, Attaran had applied to sponsor his aging parents, both U.S. citizens, to Canada under the family class immigration program.

The next year, he complained to the Canadian Human Rights Commission, claiming the Immigration Department discriminated against parents and grandparents by delaying the processing of their applications based on age, race, family status and national/ethnic origin.

It was taking immigration officials, at the time of the complaint, 42 days to screen the sponsors of spouses and children — but 37 months for those who wanted to bring their parents and grandparents to Canada.

After some legal wranglings and delays caused by COVID-19, Attaran’s complaint was heard in 2021 by Thomas, who left the tribunal later that year but continued to preside over the case.

Thomas said in dismissing the complaint that both Attaran and the commission, as a party at the hearing, failed to establish a “prima facie” case demonstrating “adverse” differential treatment in the provision of a service by the Immigration Department.

The commission is mandated to promote human rights through education, research and policy development, and is responsible for screening human rights complaints and referring them to the tribunal, the independent body responsible for hearing the cases.

The tribunal ruled in favour of the government’s arguments that the delays in processing parent and grandparent sponsorships were caused by Canada’s annual immigration levels plans and the immigration minister’s instructions — neither of which is considered “a service” under the Canadian Human Rights Act.

While the process for parents’ and grandparents’ applications may be different from spousal sponsorships, the tribunal dismissed the allegation that the practices were discriminatory.

That was the ruling. Then came the addendum.

In it, Thomas referred to Attaran’s “insinuations” of bias, including a suggestion that he had given preferential treatment to a government witness because the adjudicator and the government witness were both white men, rather than to the complainant’s expert witness, who was female and Asian.

Thomas also made reference to an incident during the hearing in which he called out the “mannerisms” that Attaran demonstrated as others spoke — rolling his head back, mock-laughing and throwing his face into his hands — that prompted the complainant to raise his concern over the perception of bias.

“I honestly feel it gives rise to an apprehension of unconscious bias. I have spent my entire working life, as a minority person, being told I should speak differently, I should behave differently, it is not something I welcome,” Thomas quoted Attaran in his addendum.

“And I am unhappy that it has happened here and from somebody I respect, as I very much do you. The case law requires me to put notice of an apprehension of bias on the record when it happens.”

Attaran did not ask the adjudicator to recuse himself.

Although Thomas in his decision recognized Attaran had the “protected characteristics” under the human rights act, he said he did not observe the complainant to speak with an accent or differently from any North American.

“I have only seen him on a video screen. He does not even appear to me to be a visible minority. Perhaps it might be different in person. I also highly doubt that I have a subconscious bias against people with a Persian ethnic background,” Thomas continued.

“Some of my closest friends are from Iran, including my college roommate who has remained a lifelong friend and participated as a groomsman at my wedding. In the absence of a motion for my recusal, I did not view the allegation as being serious. I perceived it more as an attempt to intimidate me, which it did not.”

Thomas went on to trace unconscious bias to the “controversial” implicit-bias test developed by researchers 30 years ago that he said failed to meet “the accepted standard of consistent test results” and suggested the implications to discrimination were not “supportable.”

“While the complainant may argue that the respondent is discriminatory due to the unconscious bias that is unseen, the respondent is equally open to argue that the complainant is delusional and seeing discrimination where it doesn’t exist,” Thomas wrote.

“Neither of these arguments are helpful to the adjudicator.”

In an interview, Attaran said he did not ask Thomas to recuse himself because he believed the comments on his “mannerisms” were a lapse of judgment.

Attaran defended his own demeanour at the hearing, saying cross-examinations can be unpleasant because no one likes to have their evidence pierced. But he took issue with Thomas’s claim that he couldn’t be biased against Iranians.

“This is basically like saying I can’t be a racist because I have a Black friend,” said Attaran. “I am not calling Mr. Thomas a racist, but I am saying that his approach on unconscious bias and denying that I am a racial minority person is something a racist might do.”

The human rights tribunal refused to comment on the case, but said its adjudicators are independent decision-makers.

Thomas declined the Star’s request for interview, saying he will let the decision speak for itself.

“It would be highly inappropriate for me to make any comments about it at this time,” Thomas said in an email. “Decision-makers avoid speaking about their decisions while under review lest their comments be construed as supplemental reasons or something else that might interfere with the process which must run, undisturbed, through the courts.”

Generally, the court system is of the opinion that it’s difficult to prove bias against a tribunal adjudicator and that one must rely on surrounding circumstances to make any determination, because it’s impossible to get into the decision maker’s mind.

But what makes this human rights tribunal decision unusual — and potentially disputable — is that the adjudicator laid out his way of thinking and response in the seven-page addendum.

“The court said it’s difficult to get into the (person’s) state of the mind,” Caroline Carrasco, senior counsel of the Canadian Human Rights Commission on this case, said in an interview.

“I’m saying to you, though, I haven’t seen anything like this. It’s unconventional.”

She said that through the addendum: “We have an opportunity to get the personal perspective of a decision-maker on the issue of unconscious bias and his thoughts about the complaint.”

The human rights commission told the Star it’s appealing Thomas’s decision because the case touches on racial bias, systemic discrimination, the definition of service and the rights of older immigrants as they navigate Canada’s immigration processes.

Both the commission and Attaran, representing himself, have asked the Federal Court to overturn the tribunal decision, arguing that it was not transparent, intelligible and justified. They want the case referred back to the tribunal for reconsideration.

Source: ‘Some of my closest friends are from Iran’: How this human rights hearing sparked a fight over ‘unconscious bias’

Human rights commission acknowledges it has been dismissing racism complaints at a higher rate

More on the CHRC with a note of caution to those advocating for direct access to the Canadian Human Rights Tribunal, rather than going through the Commission from Cindy Blackstock, the main advocate for the First Nation children harmed by Canada’s discriminatory child welfare system:

The Canadian Human Rights Commission’s recent numbers show it has been dismissing racism-based claims at a higher rate than other human rights complaints — but the commission insists it’s working to change that.

Numbers the commission provided to CBC News show that in most of the past five years, it reported a higher rejection rate for claims based on racism than for other complaints.

The statistics released by the commission show that during the first three years of the 2018-2022 period, the commission dismissed a higher percentage of race-based claims than it did others.

The year 2020 saw the largest disparity. The percentage of racism-based complaints the commission rejected — 13 per cent — was almost double the percentage of other types of claims it rejected (7 per cent).

The commission accepted more racism-based claims in subsequent years, referring them either to mediation or to the Canadian Human Rights Tribunal. Last year, for example, the commission dismissed only nine per cent of racism-based claims, compared with a 14 per cent rejection rate for other types of claims

The commission describes itself as Canada’s human rights watchdog. It receives and investigates complaints from federal departments and agencies, Crown corporations and many private sector organizations such as banks, airlines and telecommunication companies. It decides which cases proceed to the Canadian Human Rights Tribunal.

The commission released the data after the federal government concluded recently that the commission had discriminated against its Black and racialized employees.

The Canadian government’s human resources arm, the Treasury Board of Canada Secretariat (TBCS), came to that conclusion after nine employees filed a policy grievance through their unions in October 2020. Their grievance alleged that “Black and racialized employees at the CHRC (Canadian Human Rights Commission) face systemic anti-Black racism, sexism and systemic discrimination.”

“I declare that the CHRC has breached the ‘No Discrimination’ clause of the law practitioners collective agreement,” said Carole Bidal, an associate assistant deputy minister at TBCS, in her official ruling on the grievance.

A group of current and former commission employees who spoke to CBC News said they’ve noticed all-white investigative teams dismissing complaints from Black and other racialized Canadians a higher rate.

CBC has requested interviews with the CHRC’s executive director Ian Fine and interim chief commissioner Charlotte-Anne Malischewski. The commission has declined those requests because it says the matter is in mediation.

In a media statement, the commission has said it accepts the TBCS’s ruling and is working to implement an anti-racism action plan.

Véronique Robitaille, the commission’s acting communications director, said the commission has been compiling data in the course of that work. The latest figures, she said, show the commission is taking action to address the concerns.

“The following data … shows the results of our ongoing actions to address concerns related to the handling of complaints filed on the grounds of race, colour, and/or national or ethnic origin,” Robitaille said in a media statement to CBC News.

Robitaille said the percentage of race-based complaints referred to the Canadian Human Rights Tribunal has doubled between 2017 (9 per cent) and 2021 (18 per cent). In 2021, the commission said it implemented a modernized complaint process that modified how it screens complaints based on race, colour and/or national or ethnic origin.

‘Racism runs amuck’

The people behind the cases the commission dismissed in recent years say they’re still waiting for justice.

Rubin Coward is one of them. The former member of the Royal Canadian Air Force told CBC News that he filed a complaint with the commission in 1993 alleging he experienced racism and was repeatedly called the N-word while stationed at CFB Greenwood in Nova Scotia. His claim was rejected.

Now a Nova Scotia community-based advocate for military, RCMP members and seniors, he regularly helps people file human rights complaints. He said he’s noticed that the ones that have nothing to do with race tend to be more successful.

“I was severely disappointed but I wasn’t surprised,” said Coward, reacting to the news that the CHRC discriminated against its employees.

“Regrettably, I have had the opportunity of dealing with [the Canadian Human Rights Commission] for over 30 years now. I am not surprised racism runs amuck inside there because, in individuals that I have assisted over the course of the last 30 years, that’s precisely what they and I have run into.”

The experiences of people like Coward have prompted law sector organizations to call for changes to Canada’s human rights system.

Both former Supreme Court justice Gérard La Forest and the United Nations have called on Canada to give Canadians direct access to the without having to go through the commission.

“We believe it is time to heed the advice of Justice LaForest and the UN. It is time to finally move to a direct access model federally. The current model has not and is not working for racialized Canadians,” said the Canadian Association of Black Lawyers (CABL) in a 2021 letter.

Almost 30 other organizations signed the letter, which was sent to Justice Minister David Lametti.

The Canadian Association Labour Lawyers (CALL) has called for similar reforms.

“Right now, the commission acts as a gatekeeper, and the commission has demonstrated that it needs to get its own house in order before it starts determining whether other people’s claims are meritorious,” said labour lawyer and member of CALL Immanuel Lanzaderas.

CALL also calls for the cap to be lifted on the sum of penalties the tribunal can impose. Currently, the maximum that can be awarded to victims is $40,000.

As calls for change grow louder, some are urging caution.

The Canadian Human Rights Commission was a key player in the early days of a landmark discrimination case that resulted in the federal government agreeing in principle to cover $40 billion in compensation for people harmed by Canada’s discriminatory child welfare system. The settlement also required the federal government to reform the system that tore First Nations children from their communities for decades.

Cindy Blackstock represents one of the groups that launched that human rights challenge. She said the commission played a key role in making sure First Nations children received justice.

“If you are a person who is discriminated against or are part of … a group that’s being discriminated against, there aren’t a lot of options for you to get justice,” said Blackstock, executive director of the First Nations Child and Family Caring Society.

“I think we need to be really careful about not introducing ideas that may have the unfortunate side effect of gutting our human rights system when we need it the most.”

Blackstock said the fact that the commission discriminated against its own employees is still “disturbing.” She said the human rights system needs leadership with a track record of treating employees and the public with dignity.

In a statement, the commission defended its model, which triages complaints before they move to mediation at the tribunal stage.

“The commission’s model supports access to justice by working with complainants to articulate their experiences in a way that meets the requirements of the law, including identifying systemic discrimination,” said Malischewski.

“Commission mediators work closely with parties to empower them to reach speedy resolutions of their own design. When cases are referred to tribunal, commission lawyers regularly represent the public interest throughout the process, from the tribunal all the way to the Supreme Court.”

Source: Human rights commission acknowledges it has been dismissing racism complaints at a higher rate