These international students in Canada didn’t submit test scores because they weren’t asked to. Now, their work permits are refused

Significant oversight in the online app. Lack of user testing or feedback? Students have a case for reconsideration:

…Over the last few months, immigration experts are seeing a growing number of international graduates like Xu being refused postgraduation work permits for failing to upload language test results, losing their legal status in Canada. They have to stop working immediately and face possible removal.

While many have asked officials for reconsideration, others have reapplied with the faint hope that they would get a second chance. 

“It may sound stupid, but I trusted the system, because I’ve been doing my own study permit and visa applications many times over the years,” said Xu. The Chinese student came here in 2016, first to improve her English before pursuing her master’s degree and PhD.

“There’s no reminder or alert in the system to tell you where to upload the language scores. It should not allow applicants to submit an application when a required document is missing.”

Only now did the 34-year-old woman learn, after the refusal, that the instruction on how to upload the test result had been buried on the Immigration Department website on a separate page that few would have spotted.

Students urge Minister Diab to intervene

An online petition has been launched to urge Immigration Minister Lena Metlege Diab to reinstate students’ refused applications.

Although the language requirement took effect in late 2024, Vancouver immigration lawyer Will Tao said the issue only emerged this fall due to excessive processing delays. It currently takes more than 210 days for work permit applications submitted inside Canada.

Despite what the Immigration Department called the “technical limitations” that prevent the application portal from installing a new direct upload field for language test proof, Tao is baffled as to why officials can’t just put a simple note there to inform applicants where to upload it.

“That appears only in a separate policy document that does require a lot of searching and digging to find,” he noted. “It’s all automated and now people are getting refused en masse for not uploading a document that you didn’t ask me to upload.”

(Soon after the Star’s inquiry to the Immigration Department about these refusals based on missing language proficiency proofs, Tao noted that officials had placed the upload information on three other webpages, but still not on the application portal.) 

Hundreds of permit applications refused

The department said it has received 162,000 postgraduation work permit applications since the inception of the mandatory language requirement; 815 had been refused up to September due to missing documents that may include the language proficiency proof…

Source: These international students in Canada didn’t submit test scores because they weren’t asked to. Now, their work permits are refused