Trudeau shakes up PS top ranks with more young blood (diversity numbers)

With these appointments, the overall DM diversity numbers for the 39  appointments are: 43.6 percent women, 7.7 percent visible minorities:

Prime Minister Justin Trudeau shook up the senior ranks of Canada’s public service with another sweep of promotions for younger executives who are poised to take over as the leaders of the next decade.

The latest round of appointments reflects Privy Council Clerk Michael Wernick’s push to rejuvenate the top ranks of the bureaucracy with a better mix of youth and experience. The prime minister is responsible for all senior appointments but they are typically made on the advice of the clerk.

Wernick has said managing a “generational turnover” is his top priority as the last wave of baby boomers, who dominated the face and character of public service for decades, retires. In speeches, he has exhorted the baby boomers to “move on” and make way for the next generation of leaders.

Friday’s shakeup included three promotions into the ranks of deputy minster and three assistant deputy ministers into associate deputy minister jobs. All are about age 50 — either in their late 40s or early 50s — positioning them for the top posts over the decade. Last year, the average age of deputy ministers was about age 58.

As one senior bureaucrat said, “It looks like 50 is the new 60.”  The public service has aged over the years, including its senior executives compared to the 1970s and ‘8os when the public service grew rapidly and it wasn’t unusual for executives to get their first deputy appointments in their 40s.

The Trudeau government has made more than 30 senior public service appointments, and a significant number have been younger appointments than in previous years or were recruited from outside the public service.

This round of promotions includes: Paul Glover, the associate deputy minister of health, becomes president of the Canadian Food Inspection Agency; Timothy Sargent, associate deputy minister of Finance, is promoted to deputy minister at International Trade; and James Meddings, assistant deputy minister at Western Economic Diversification Canada, moves to the top job at Federal Economic Development Agency for Southern Ontario.

Glover replaces CFIA president Bruce Archibald, who is retiring. Sargent is taking over from Christine Hogan, who was recently named the new World Bank Group executive director for Canada, Ireland, nine Caribbean countries, Belize and Guyana.

Similarly, Meddings replaces Nancy Horsman, who is the new International Monetary Fund executive director for Canada, Ireland, nine Caribbean countries and Belize.

Doug Nevison becomes the European Bank for Reconstruction and Development executive director for Canada, Morocco, Tunisia and Jordan.

The Trudeau government’s appointment of two women — Horsman and Hogan — to the world’s main economic boards is part of its push to ensure Canada’s representatives abroad reflect gender parity and the wide diversity of Canada. About 45 per cent of Canada’s diplomatic postings are now held by women.

Other moves in the Friday round of appointments included Chris Forbes, the associate deputy minister at Agriculture who moves to Finance as one of the department’s two associate deputy ministers. Rob Stewart, assistant deputy minister at Finance, moves up to the associate deputy minister position responsible for G7 and G20.

Nada Semaan, executive vice-president at Canada Border Services Agency (CBSA), moves to Agriculture as associate deputy minister, and Kristina Namiesniowski, an assistant deputy minister at Agriculture, takes over Semaan’s position at CBSA.

Today, more than one-third of the executive cadre are over age 55, with 400 of them over 60. About 46 per cent of all public service executives are over age 50. The average deputy minister is 58; associate deputy minister 54, assistant deputy minister 53.7 and directors and directors-general 50.

Along with the drive to infuse more young talent into the executive jobs, Treasury Board president Scott Brison is committed to making the public service more millennial-friendly to attract more youth.

Source: Trudeau shakes up PS top ranks with more young blood | Ottawa Citizen

The young and the restless: Liberals look to infuse public service with new blood

Good overview by Kathryn May of the demographics of the public service and recruitment challenge:

Knowing the talent pool of the public service will need to be renewed to push forward its agenda, the Liberal government is trying to figure out how to attract more young people to a sector where the average age of a new hire is pushing 40.

The rising age of new recruits was flagged for Prime Minister Justin Trudeau, who is also the minister of youth, as an “area in need of increased attention.”

According to Privy Council Office briefing documents, the average age of new hires has hit 37, and few young people are being hired. Once hired, however, people stay in the public service until they retire at about age 60.

“Sustained efforts are needed to recruit young people and to attract highly skilled professionals from other sectors, especially those with the skill sets needed for the future work of the public service,” say the briefing documents.

The average age of entry into the public service has been creeping up, rather than decreasing, as more and more jobs require university degrees. A decade ago, the average age of a new hire was 36 — 35 for women and 36 for men.

The public service is an older workforce compared with the private sector. It emerged out of the restraints of the Conservative era smaller and slightly older. Today, it is largely middle-aged, with more than 60 per cent of the employees between 35 and 54, and the largest concentration huddled between 40 and 54.

Over the past five years, the number of bureaucrats under 35 decreased and those over 50 increased. The average age is now 45, and more than half have worked in the public service between five and 14 years.

It’s an issue Treasury Board President Scott Brison quickly seized upon when he made a pitch last month at the World Economic Forum in Davos to the millennial generation — those under 35 — to work in government.

In an interview, Brison signalled he is reviewing how to tackle the problem to give millennials the “chance to make a difference in the future of the country.

“The complexity of decisions today is greater than it has ever been in the history of government or democracy, and now more than ever at any point in our history we need bright, talented people in government,” he said.

“And we also have the most talented, most educated, and most globally connected generation. So it seems pretty obvious to me that we need to find ways to bring millennials into these key decision-making roles in government.”

The public service never has a problem attracting people, especially when the economy slows. The big challenges are getting people with the right skills and keeping them. Young people tend to see the public service as a slow, rules-bound hierarchy with little tolerance for risk or creativity. It has countered with campaigns over the years, including one branding itself as the “employer of a thousand opportunities.”

But Brison said the image of the public service took a major beating under the Conservatives, which mistrusted public servants and “gratuitously took pot shots at public servants whenever they had the chance”

“They toxified relations with the public which was incredibly stupid given governments need the engagement of public servants to implement their agenda … We have a progressive agenda and need a motivated public service. We recognize the importance of renewing talent.”

Linda Duxbury, professor at Carleton University’s Sprott School of Business, said Brison has every reason to be worried. After a decade of being “beaten down by the Conservatives the word public service has a bad connotation.”

The big attraction, she said, for many workers in their 30s is not the work as much as job security, pensions and benefits — reinforcing a long-standing characterization of public servants who join for the benefits and stay for the pensions.

But Duxbury said the problem is that employees attracted by such “extrinsic motivators” don’t tend to be the entrepreneurial, creative thinkers and innovators the government wants to shake up the way work is done and services are delivered.

“I would like to see what is attracting them to the public service at age 37,” said Duxbury. “This isn’t just an age issue but who is attracted by what you have to offer, and if what you have to offer are extrinsic motivators like a good pension and benefits, those may not be the people you want.”

The Public Service Commission in its 2013-14 report noted the number and proportion of employees under age 35 had declined four years in a row, even though the number of new hires from this group increased. At last count, they represent 17 per cent of all permanent employees after peaking at 21.4 per cent in 2010.

At the same time, the number of people leaving or retiring outnumbered those coming into the public service. The commission warned this gap could have “implications for the renewal and future composition of the public service.”

By the Numbers: Composition of the Public Service

  • 37: average age of new hires
  • 45: average age of public servants
  • 50.4: average age of executives
  • 50: percentage with 5 to 14 years experience
  • 22: percentage with 15 to 25 years experience
  • 58: average retirement age
  • 36: percentage of baby boomers in public service workforce
  • 21: percentage of millennials in the public service
  • 257,000: number of employees in public service
  • 87: percentage of employees who are permanent or indeterminate employees
  • 13: percentage of employees who are term, casual and student employees
  • 55: percentage of employees who are women
  • 42: percentage of public servants working in National Capital Region

Source: The young and the restless: Liberals look to infuse public service with new blood | Ottawa Citizen

Diversity of Deputy Ministers – Current Baseline

With the announcement that Janice Charente is being replaced by Michael Wernick as Clerk of the Privy Council, I thought it might be interesting to see what the baseline is before further appointments and changes take place this year.

Including the 22 deputies for departments (per GEDS), eight deputies at PCO, and the heads of CBSA, CRS, CSE, CSIS, PSC, RCMP, SSC, StatsCan and TBS (39 deputies or equivalents), generates the following results (14 women, 25 men, 1 visible minority):

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Will update this at the end of the year to see if any significant changes given the government’s focus on diversity and inclusion (and of course if I have missed anyone or mischaracterized anyone, happy to revise).

Kathryn May’s analysis of the appointment worth reading:

The announcement left many public servants scratching their heads as to why Trudeau replaced Charette with Wernick and asked him to help find his replacement.

It’s unclear how long Wernick will be in the job, but one of his key tasks will be studying how to select the next clerk. “The Prime Minister has asked Mr. Wernick for advice on a process to fill the position on a permanent basis,” said the press statement.

Ralph Heintzman, the University of Ottawa research professor who has long argued for an independent appointment process to pick the clerk and all deputy ministers, said the move is in line with the new approach Trudeau is taking to all appointments.

He said finding a new arm’s length process for appointing the clerk is the first step to a “renaissance” of Canada’s non-partisan public service, which many argued had become politicized as more power shifted to the Prime Minister’s Office.

Michael Wernick new Clerk of the Privy Council

Report calls for a ‘humanized’ public service

A good initiative of the previous government:

The report, which recommends implementing the Mental Health Commission’s national psychological standard across government, concludes that the way the public service is managed must shift from an “output-focused environment to one that is more people-focused.”

The recommendations revolve around fixes in key areas: leadership, engagement, education on mental health, training and workplace practices, communication, and promotion and accountability.

“We must humanize the workplace … A more people-focused environment contributes to a high-quality federal public service (and) compassion is fundamental to this shift,” said the report.

Treasury Board President Scott Brison said the report shows the government and unions have “common ground” where they can work together.

“Humanizing is consistent with our government agenda to create a culture of respect for the public service,” said Brison.

“Mental health is part of that, ensuring public servants have a healthy workplace,” he said. “It is the right thing and healthy workplaces are more productive.”

The task force grew out of the bargaining demand PSAC tabled nearly a year ago. It asked the government to adopt the Mental Health Commission’s national psychological standard across government and enshrine it in all collective agreements.

Clement took the extraordinary step of taking the proposal off the table, and setting up a task force to examine the standard and identify the toxic factors in the workplace that are making workers sick.

“The unions deserve credit … and I give full marks to Tony Clement for having helped to initiate this,” said Brison. “I told the unions that it this is just the beginning.”

Brison stressed the committee’s work won’t be used as a bargaining chip in “any way, shape or form” when Treasury Board negotiators and the 18 unions resume collective bargaining on sick leave in January.

The cost of mental illness, from absenteeism to productivity, has been on the government’s radar for the past decade, with mental health claims accounting for 47 per cent of all disability claims.

The 2014 public service survey found employees’ engagement was falling and one in five said they were harassed, mostly by co-workers or bosses.  Studies of executives and their health showed similar trends.

Last year, 40 per cent of all calls to the hotline for the Employee Assistance Program were about mental health.

Source: Report calls for a ‘humanized’ public service | Ottawa Citizen

New code of conduct introduced for political aides: Kathryn May

Good synopsis of the new code:

With the new code, ministerial staff must act with integrity and honesty, support the minister’s duties, be diligent and loyal to the minister, and work with the public service to support the minister.  When working with bureaucrats, they must:

  • be aware of the ethical standards, guidelines and codes of conduct that public servants must comply with;
  • stay out of departmental operations, including how money should be spent;
  • not engage public servants in activity that breaches their ethical and legal obligations as non-partisan public servants;
  • not direct or issue orders to public servants;
  • not undermine or circumvent the authority of deputy ministers; and
  • not suppress or alter advice that public servants prepare for ministers.

The code also calls for a separation between ministers’ social media accounts and those of the government. That’s long been the policy but the Conservatives were repeatedly called out for using the government’s communications machinery to promote partisan interests.

They made public servants refer to the Government of Canada as the Harper Government on all news releases and backgrounders.

In another case, departments were asked to send retweets promoting a family-tax measure not yet passed by Parliament, including a hashtag with the Conservative slogan #StrongFamilies. Employment Minister Pierre Poilievre had public servants work overtime to create promotional videos about child benefits, which featured him.

The government has two types of social media accounts – departmental and thematic accounts — which are targeted at specific topics or audiences. They are used to promote or advertise federal programs but can’t have identifying “party symbols” or partisan content.

The code allows ministers and parliamentary secretaries to have their own social media accounts, but won’t allow government resources to manage or create content for them.

Departments can’t tweet, retweet or link to the personal or political accounts of ministers. Ministers, however, can link or tweet content from Government of Canada websites.

Source: New code of conduct introduced for political aides | Ottawa Citizen

Liberal changes [moving #multiculturalism back to Canadian Heritage] will strengthen multiculturalism: expert

Further to my earlier post on the machinery and related changes (Ministerial Mandate Letters: Mainstreaming diversity and inclusion, and point of interest from a citizenship and multiculturalism perspective):

The moves suggest the Liberals want to make Heritage “more of a Canadian unity and identity department,” said David Elder, a former senior official at the Privy Council Office, which manages the machinery of government.

Multiculturalism is at the heart of Trudeau’s goal to defuse security concerns about bringing in 25,000 Syrians in the aftermath of the Paris attacks. In London, he said Canada has a history of taking those fleeing conflict who go on to help build stronger communities and more opportunities.

“I know when those 25,000 new Canadians begin to integrate into families and homes over the course of the winter, and as people get to know the extraordinary individuals who are working hard to contribute to Canada and our future, then many of the fears that come from not having personal connections and contacts with people will simply evaporate,” Trudeau said.

Changes to the structures, processes and accountability of departments can be highly disruptive in the public service, taking huge amounts of time and energy. This can mean moving people, carving up budgets and bringing together different work cultures.

Many say Trudeau wisely made few machinery changes that affected the structure of departments. Most of the changes amounted to tinkering, moving around responsibilities and changing some names to signal his priorities and the realigned portfolios of his cabinet.

“My take is that they did it brilliantly,” said Andrew Griffith, a former director-general of multiculturalism at Citizenship and Immigration. “They signalled change, put in strong ministers and strategically it means bureaucrats don’t have an excuse to fight over resources, and have to deliver on the government agenda.”

Kenney was the Conservatives’ multiculturalism minister for eight of the nine years the party was in power. He took it on as a junior minister – secretary of state for multiculturalism and Canadian identity in 2007 – and brought the file with him when he became minister of Citizenship and Immigration in 2008. He retained the responsibility later at Employment and Social Development Canada and at National Defence.

His political job was to court ethnic minorities across the country to back the Tories in the 2015 election. He promoted a brand of integration that promoted “social cohesion” rather than the “social inclusion” encouraged by the Liberals, said Griffith.

But Griffith said moving multiculturalism back to Heritage, rather than attaching it to a minister who bounces from post to post, should revitalize the issue. Most programs dealing with inclusion and diversity will now be in one department, meaning a broader national approach.

The Liberals also created the first cabinet committee for diversity and inclusion, Griffith noted. And mandate letters to ministers drove home that Canada’s values include “diversity” and “bringing Canadians together.” Ministers were told all appointments must reflect gender parity and “that Indigenous Canadians and minority groups are better reflected in positions of leadership.”

“They have mainstreamed the diversity and inclusion agenda so now all ministers have responsibility for it,” said Griffith.

“They have to include it in their policies, consider diversity in appointments, and having a cabinet committee to provide focus says these aren’t little boutique issues but should be government-wide issues.”

Griffith, who moved multiculturalism to CIC in 2008, long argued it had withered and gotten lost at Citizenship, a highly operational department that focused on the process side of immigration, refugees and citizenship.

Griffith said it will be difficult to tease out the jobs and funding at CIC that should be returned to Canadian Heritage because they were dispersed throughout Citizenship and Immigration. The two departments will have to duke it out over which resources will move.

Multiculturalism also faced a significant cut under the Conservatives. When Griffith moved it to CIC, the program had a $13-million budget: $12 million for grants and contributions and 73 full-time positions. The last departmental performance report showed 29 full-time positions with a $9.8-million budget. Money for grants and contributions fell to $7.9 million.

Source: Liberal changes will strengthen multiculturalism: expert | Ottawa Citizen

Public service about to feel the heat of public scrutiny

Nothing like some sunshine to improve accountability. But the challenge is real as public service-cited evidence will be more open to scrutiny and questioning:

The work Canada’s public service undertakes to support federal cabinet decisions could be thrown into the public spotlight in a way never seen before, according to the instructions Prime Minister Justin Trudeau has given Treasury Board President Scott Brison.

In what is referred to as a “mandate letter,” Trudeau has told Brison to make sure departments use the “best available information” and evidence when shaping policy and decisions — and be prepared to make that information public.

The mandate letters, sent to the 30 cabinet ministers and made public late last week, are built on the key promises of the Liberal election campaign. Brison’s marching orders for open and transparent government include specific instructions to create a culture of “measurement, evaluation and innovation” in the way programs and policies are designed and services delivered to Canadians.

In a big change from the past, those orders also include publicly releasing key supporting information used for making decisions, such as background and analysis, that has been shrouded in cabinet secrecy.

Trudeau also directed Brison to ensure departments set aside money for innovation. The letter asked that a “a fixed percentage” of program funds be reserved “to experiment with new approaches to existing problems and measuring the impact of their programs.”

Sahir Khan, the former assistant parliamentary budget officer who is now a senior visiting fellow at the University of Ottawa, said the government seems to be taking a page from New Zealand’s cabinet disclosure policy, in which a significant amount of the information submitted in memorandums to cabinet is made public.

“This is a level of transparency that we have never seen laid out so clearly,” said Khan, who led the PBO’s work on the analysis of the government’s proposed expenditures. “This represents a fundamental cultural transformation for the public service.”

During its almost 10 years in power, the more secretive Conservative government didn’t seek much public service advice or ask for evidence to back up policy-making.

The big question is whether the public service can now generate sturdy evidence-based decision that will not only be seen by cabinet but will also withstand the scrutiny of Parliament and the public.

Making more of the information around cabinet decisions public will also ramp up the accountability of both ministers and the public service.

“The public service can respond to the challenge, but it has not been asked to flex those muscles in a very long time,” said Khan. “The question is not whether they can respond but how many years for the public service to make such a substantive cultural change for a new way of doing business.”

Source: Public service about to feel the heat of public scrutiny | Ottawa Citizen

PS fighting for respect in election, not sick leave

Reaction by public sector unions to PM Harper’s letter (Stephen Harper writes open letter to Canada’s ‘world-class public service’ in order to correct ‘misinformation’), appropriately focusing on the higher level issues of the relationship and trust:

Canada’s public servants won’t buy Conservative leader Stephen Harper’s last-minute love letter to them because respect and the ability to do their jobs — not sick leave benefits and pensions — are what they are fighting for in this election.

Debi Daviau, president of the Professional Institute of the Public Service of Canada, said Harper’s recent open letter to public servants, patting them on the back and offering assurances that sick leave reform will be fair and pensions untouched, totally missed the mark of what public servants and their unions are campaigning for.

“We aren’t active in this election because of sick leave and pensions … These aren’t public servants’ issues and I don’t think our members will be fooled by it,” said Daviau.

“What it comes down to is that we don’t believe that Canada’s public service can survive another Harper government mandate.”

Harper’s letter zeros in on sick leave and pensions — the terms and conditions of public service employment that have been under attack by the Conservatives. Sick leave is the big hot-button issue in the ongoing round of collective bargaining with federal unions.

But Daviau said those are “Harper’s issues” and the letter is a “trap” — a last-minute effort to woo the public service vote in Ottawa while portraying public servants for Canadians as “petty” and only concerned with pay and benefits.

Federal unions have been very active in this campaign, their focus on eroding public services caused by budget cuts and the deteriorating relationship between public servants and the government. For many public servants, the big concerns revolve around the culture of fear and erosion of the traditional role of the public service.

The Liberals and NDP have both announced public service platforms aimed at rebuilding the relationship and restoring trust.

Source: PS fighting for respect in election, not sick leave | Ottawa Citizen

Court won’t block rollout of new screening process for public service | Ottawa Citizen

While I understand the Court’s reasoning with respect to fingerprinting, credit and criminal checks, as these are objective measures, I am less convinced by the need for sweeping searches of social media, given the greater degree of subjectivity in assessing security risks (e.g., while advocating for ISIS is an easy one, what about environmental activism, criticism of government policies etc).

Given that new recruits will invariably be digital natives, with rich social media histories, there will invariably be less clear cases. The old adage remains, ‘let he or she who is without sin,’ as most new employees will likely have some sharing that in retrospect was not wise:

The Federal Court has refused to stop the rollout of a new security screening process for Canada’s public servants, which includes fingerprinting, credit and criminal checks and sweeping searches of social media as the minimum clearance needed for the job.

The decision was a setback for the Professional Institute of the Public Service of Canada, which had sought an injunction to partly halt the implementation of the process, which is supposed to be fully operational by October 2017.

The union is appealing the decision.

In her decision, Federal Court Judge Catherine Kane said the union raised a “serious issue” but failed to prove the key tests needed for an injunction. She said the union didn’t provide “concrete evidence” of “irreparable harm” and offered only “speculative assertions” that the public interest would be harmed by proceeding.

“The applicants have raised one or more serious issues but have not established with any non-speculative evidence that any one of its members will suffer irreparable harm in the interim period,” Kane wrote.

The judge, however, found that the government would face “irreparable harm” if it had to halt the process and such a delay would not be in the public interest in ensuring Canada’s national security.

“There is also a public interest in maintaining international relations and in maintaining the trust and confidence of Canadians in the government employees who administer and deliver programs and services and have access to a wide range of information from and about citizens,” Kane wrote.

“The public has an interest in ensuring that government employees who handle their information are properly screened.”

PIPSC originally filed a legal challenge alleging that the new screening process is unconstitutional and violates the Privacy Act. That case has not yet been heard.

Meanwhile, it sought an injunction to stop public servants from the “irreparable harm” of turning over all kinds of personal and sensitive information before that court decision is rendered. It argued that once information is revealed and privacy is lost, it can’t be regained.

Departments have until October 2017 to implement the new security standard, which replaced a 20-year-old standard. Implementation coincidentally began days before the killing of a Canadian soldier in Quebec and the shooting of reservist Nathan Cirillo at the National War Memorial, which threw the government into a heightened security crisis.

Like the old policy, the new security protocol requires a basic reliability status and an enhanced reliability status. There is also a secret and top-secret security clearance.

PIPSC is objecting to the amount of information the government will be collecting for the “basic reliability status” — the minimum standard of screening for any public service job — arguing that the type of information required is unreasonable, unnecessary and unjustified.

The institute says that credit and criminal checks with fingerprinting and open-source searches are invasive and not necessary for most ordinary employees who don’t work in intelligence and security.

It argued the screening measures force employees to reveal details about their lifestyle and personal choices. They violate “reasonable” expectations of privacy and “employees shouldn’t have to trade off privacy rights” to become employees.

The union wanted the government to go back to the old standard for those who don’t need “enhanced reliability status” until the court decides on its constitutional challenge.

The government, however, argued the overhaul was necessary because the old one didn’t live up to the security standards of Canada’s allies. Halting screening for basic reliability would be confusing and unworkable because it’s the base level all employees would have to meet first.

The government has been screening employees since the 1940s, but a standard was not introduced until 1994. The government argued it had to modernize the standard to keep up with technology changes, security threats and to “maintain trust in government by citizens, stakeholders and other foreign governments.”

The government also noted that credit and criminal checks, including fingerprinting, aren’t new and were previously done on a case-by-case basis.

The government said that old policy had already been rescinded so there would be a big gap in screening which would undermine Canada’s relationship with its allies and their confidence in Canada’s security.

In her ruling, Kane said the basic reliability status was the foundation for all security clearances, and reverting to the previous standard would be “impractical, inefficient, costly and would create inconsistency, confusion, gaps in security screening pending the determination of the judicial review.”

She said government has a responsibility and authority to make policy to screen its employees and contractors to “ensure proper administration of government.”

“Modernization of the standard is in the public interest. The advances of technology cannot be ignored,” she wrote.

“On the one hand, technology that allows broad access to networks of information and collaborative work environments has many benefits but, on the other hand, permits a wider range of people to access information they otherwise had no access to and no need to access. “

She said drawing that line between employees’ privacy and ensuring that government programs operate securely “is not the role of the court on this motion.”

Brunt of public service cuts outside of Ottawa, report finds

Not surprising, the people making the decisions are in Ottawa-Gatineau. One of the factors contributing to the dramatic fall in citizenship processing in 2012 was cutbacks to CIC’s regional network:

“The bottom line is that, proportionately, there have been more cuts in the regions than in the NCR,” said Mostafa Askari, assistant parliamentary budget officer.

The report found about two-thirds of the job cuts were outside the National Capital Region, where the head offices of most departments and agencies are located.

Overall, the number of jobs in the federal public service has fallen by 7.5 per cent – 6.5 per cent in the National Capital Region – since the 2012 restraint budget.

At that time, the government said 70 per cent of the reductions would come from operational and “back office” efficiencies and wouldn’t even be noticed by most Canadians. The regions, where most of the front-line employees work providing programs and services to Canadians, were to be largely unaffected.

The bulk of the job cuts were supposed to come in the Ottawa area, where the size of the public service has mushroomed over the past decade. The government estimated that 12,000 bureaucrats would be laid off and the remaining 7,000 cuts would be through its five per cent yearly attrition rate.

The PBO offered no explanation as to why a larger portion of the public service has shifted to the national capital or whether this indicated a shift in the nature of work. The public service has changed considerably, becoming more “professional” in hiring new employees and facing an unprecedented generational turnover as baby boomers retire.

The public service has come under fire for being too Ottawa-focused, isolated and out of touch with Canadians. A big focus of the modernization of the public service now underway is to consult and collaborate more when making decisions.

Brunt of public service cuts outside of Ottawa, report finds | Ottawa Citizen.