A look at the workings of Canada’s immigration system — through the eyes of a longtime insider

Kudos to Cochrane for writing about his experiences and the impact of large numbers and paper processing:

…“When I worked there, you would give people your business card and you would meet with them face to face,” said Cochrane, who retired from public service in 2015.

“I realized today people don’t even know the name of the officer and they’ll surely never meet the officer,” the first-time published author told the Star.

During his time at the Immigration Department, between 1982 and 2005, the number of new permanent residents Canada welcomed each year almost tripled as public support for immigration grew, unlike what has been seen in the past couple of years.

Officials have moved from meeting clients and the public in person to interacting with applicants via mail-in documents — and now through online portals and webforms. Application processing has turned into factory-like production, boiling down to box-checking.

With the insatiable demand for migration to Canada and a push to digitalize operations, the “depersonalization” of the Immigration Department may be inevitable. But Cochrane said human connection plays a key role in immigration matters, given that any decision made could have far-reaching impacts on people’s lives and a country that’s built on immigration.

It’s through those face-to-face encounters that skilled officers can properly communicate with applicants, assess the genuineness of an application and guide it through the system, he added….

Source: A look at the workings of Canada’s immigration system — through the eyes of a longtime insider