Ottawa not sufficiently addressing flood of access requests for immigration records, watchdog says

Biting and justified comments:

…While she commends IRCC and CBSA’s efforts to increase the efficiency of their access teams, those measures aren’t enough to stem the tide, and amount to “treating the symptoms” instead of “curing the illness,” Ms. Maynard says in the report.

“It’s frustrating, because I think they do know how to fix it,” Ms. Maynard said in an interview. IRCC’s operations division, responsible for processing immigration applications, “are not doing their part in fixing the root cause,” she said.

“Three years ago, we told them, ‘You have to find a different way to provide that information. You have to fix your system, you have to increase the amount of information that’s provided to new applicants.’ They said they would do it. But, as you can see in the report, it’s now three years later and it still hasn’t been fixed.”…

Source: Ottawa not sufficiently addressing flood of access requests for immigration records, watchdog says