Federal government’s Canada.ca one-website project proving costly — and confusing

While I agree with the logic of consolidation and having one integrated government portal for Canadians (I worked on citizen service strategies in the early days of Service Canada), my experience with Canada.ca is mixed, as I find the information I am looking for, more as a researcher, harder to find than before.

And while the concerns raised by this article are valid, I would be curious to know if there are any public studies on the usability of the site for citizens.

A briefing note provided to former Treasury Board of Canada Secretariat president Tony Clement on Dec. 2, 2013, contains a document called Public Opinion Research plan, ongoing user feedback on new Canada.ca website. When obtained by the Citizen, the entire document had been redacted. Government redacts, or blanks out, portions of documents that may breach a person’s privacy rights or are considered to be too sensitive for public consumption.

Source: Federal government’s Canada.ca one-website project proving costly — and confusing | Ottawa Citizen